Ultimate VPN is connecting but there's no internet

[Seratlı]

Hi,

I purchased android version of Avast security and subscribed to ultimate 3 or 4 days ago. When I connected to the VPN, I lost the internet connection on both wifi and mobile.

Is there anything I should change on the phone's settings in order to use VPN?

[Seratlı]

Still no solution, no VPN, no internet connection.

Hi,

I purchased android version of Avast security and subscribed to ultimate 3 or 4 days ago. When I connected to the VPN, I lost the internet connection on both wifi and mobile.

Is there anything I should change on the phone's settings in order to use VPN?

[DavidR]

I have tried to draw some Avast attention to your problem.

[Seratlı]

Thank you. Much appreciated for your effort. I look forward to hearing from avast tech support.

[DavidR]

You're welcome.

I'm an Avast User just like you so hopefully you will get some input soon.

In the meantime you could check out these links.

https://support.avast.com/en-my/article/SecureLine-VPN-FAQ
https://support.avast.com/en-eu/article/Troubleshoot-SecureLine-VPN

[r@vast]

Hi,

I purchased android version of Avast security and subscribed to ultimate 3 or 4 days ago. When I connected to the VPN, I lost the internet connection on both wifi and mobile.

Is there anything I should change on the phone's settings in order to use VPN?

Hi,

Did you receive any error message?
Depending on where you are connecting from, it might be that the VPN is restricted by your Internet Service Provider.
Please see this link: https://www.avast.com/vpn-territory

[Seratlı]

Hi,

I purchased android version of Avast security and subscribed to ultimate 3 or 4 days ago. When I connected to the VPN, I lost the internet connection on both wifi and mobile.

Is there anything I should change on the phone's settings in order to use VPN?

Hi,

Did you receive any error message?
Depending on where you are connecting from, it might be that the VPN is restricted by your Internet Service Provider.
Please see this link: https://www.avast.com/vpn-territory

Opps! Thank you for that information. I didn't know that in my country VPN was restricted.