BehaviourShield ignores exclusion list

[Destranix]

I've added a App to exclusion list. But every time I start that app, Avast blcks it and asks again, if I want to add it to exclusion list.

I'm using Win 7.

EDIT:

Ah yeah, by the way: The same application might have ran a lot of times before this issue first occurs, but subsequent runs fail.(At least for some time. After some time the app is not blockt for some time)

[Asyn]

You can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php

[Destranix]

Yeah, buit the problem ist, taht it ignores my exclusion list. I want it to not block programs listed on that exclusion list.

[Asyn]

- Which Avast..? (Free/Premium)
- Which version/build of Avast..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

[Destranix]

Free Avast
20.8.2432 (Build 20.8.5684.604)
Windows 7 Professional 64bit Service Pack 1
No other security related software installed
I did not use any other AVs before Avast.(Not counting Windows Defender, which was probably active before installing Avast)

[Asyn]

1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

[Destranix]

Seems like that fixed the issue, thanks.

[Asyn]

You're welcome.

[Destranix]

Now, after a few days, the error occures again.(So possibly it wasn't really absent)

[Asyn]

Update to the latest version (20.9.2437): https://forum.avast.com/index.php?topic=239611.0

[Destranix]

No problems for a longer time => Seems to be fixed. Thanks again.

[Asyn]

You're welcome.