Author Topic: No way to use webcam with Avast Free Antivirus?  (Read 718 times)

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Offline Franco131

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No way to use webcam with Avast Free Antivirus?
« on: November 26, 2020, 09:56:10 PM »
Hi,
is Avast Free Antivirus (20.9.2437 (build 20.9.5758.615)) designed to prevent the Integrated Camera to work?
In my experience, I can see it running just for a second, then it is suddenly turned off.
Any help to fix?
Thanks.
« Last Edit: November 26, 2020, 10:31:43 PM by Franco131 »

Offline Asyn

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Re: No way to use webcam with Avast Free Antivirus?
« Reply #1 on: November 27, 2020, 06:43:52 AM »
Hi, is Avast Free Antivirus (20.9.2437 (build 20.9.5758.615)) designed to prevent the Integrated Camera to work?
No, that's a feature of the paid version.
Win 8.1 [x64] - Avast PremSec 21.2.2453.Beta#4 [UI.601] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Franco131

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Re: No way to use webcam with Avast Free Antivirus?
« Reply #2 on: November 27, 2020, 10:33:20 AM »
Might be I didn't understand well the answer due to ambiguity in my question  :D
So, I rephrase it: Is with Avast Free Antivirus possible to use the integrated camera? I want to use it with Skype but I cannot...
Thanks!

Offline Asyn

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Re: No way to use webcam with Avast Free Antivirus?
« Reply #3 on: November 27, 2020, 10:48:16 AM »
So, I rephrase it: Is with Avast Free Antivirus possible to use the integrated camera?
Sure.
Win 8.1 [x64] - Avast PremSec 21.2.2453.Beta#4 [UI.601] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
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Offline rocksteady

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Re: No way to use webcam with Avast Free Antivirus?
« Reply #4 on: November 27, 2020, 11:00:54 AM »
Hi, is Avast Free Antivirus (20.9.2437 (build 20.9.5758.615)) designed to prevent the Integrated Camera to work?
No, that's a feature of the paid version.

@Asyn.
Are you serious that you are blocked from using your integrated webcam is default with Avast Premium?
I think the OP is looking for a setting or some advice to stop that happening.

Offline Asyn

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Re: No way to use webcam with Avast Free Antivirus?
« Reply #5 on: November 27, 2020, 11:03:42 AM »
@Asyn.
Are you serious that you are blocked from using your integrated webcam is default with Avast Premium?
I think the OP is looking for a setting or some advice to stop that happening.
Hi, I never said it's per default. Anyway, there's no such option in Avast Free.
Win 8.1 [x64] - Avast PremSec 21.2.2453.Beta#4 [UI.601] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Franco131

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Re: No way to use webcam with Avast Free Antivirus?
« Reply #6 on: November 27, 2020, 11:12:38 AM »
If I understand well, with Avast Free there are no options to manage permissions on camera, and it should work.
So, as in my experience with Avast Free the camera is every time automatically turned off after less than a second, what should be the root cause?
Please note in W10 >Settings >Privacy I have the integrated camera enabled.
Is there a log available somewhere to help?
Thanks.

Offline Asyn

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Re: No way to use webcam with Avast Free Antivirus?
« Reply #7 on: November 27, 2020, 11:16:42 AM »
1. If I understand well, with Avast Free there are no options to manage permissions on camera, and it should work.
2. So, as in my experience with Avast Free the camera is every time automatically turned off after less than a second, what should be the root cause?
1. Correct.
2. No idea, does it work if Avast is disabled..?
Win 8.1 [x64] - Avast PremSec 21.2.2453.Beta#4 [UI.601] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline rocksteady

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Re: No way to use webcam with Avast Free Antivirus?
« Reply #8 on: November 27, 2020, 11:22:39 AM »
@Asyn.
Are you serious that you are blocked from using your integrated webcam is default with Avast Premium?
I think the OP is looking for a setting or some advice to stop that happening.
Hi, I never said it's per default. Anyway, there's no such option in Avast Free.
@Asyn. Sorry, my bad. I read "No, that's a feature of the paid version" as cause of problem mentioned by OP was due to feature in Premium. I had forgotten the OP has Avast Free, so Avast Webcam Shield would therefore not be the cause of his webcam issue.

Answer maybe for OP to check Camera settings in Windows.
Settings>Privacy>Camera. (Win10)
Check apps that can access Camera and that Skype is set = on.

Offline Franco131

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Re: No way to use webcam with Avast Free Antivirus?
« Reply #9 on: November 27, 2020, 03:50:59 PM »
1. If I understand well, with Avast Free there are no options to manage permissions on camera, and it should work.
2. So, as in my experience with Avast Free the camera is every time automatically turned off after less than a second, what should be the root cause?
1. Correct.
2. No idea, does it work if Avast is disabled..?
Thanks to your comment I tested and eventually realized it doesn't work properly even if Avast is disabled... so I started to search a solution and found it!
Problem is quite common for Lenovo T4xx / T5xx machines and the solution is simply to add 2 registry keys as published here: https://www.lorenzomillucci.it/2020/04/09/lenovo-webcam-non-funzionante-su-windows-10/.

And now, finally back to Skype to videocall  :D

Ciao!

Offline Asyn

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Re: No way to use webcam with Avast Free Antivirus?
« Reply #10 on: November 27, 2020, 04:05:17 PM »
You're welcome and thanks for the feedback. Ciao :)
Win 8.1 [x64] - Avast PremSec 21.2.2453.Beta#4 [UI.601] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0