Author Topic: I can't access my passwords  (Read 4412 times)

0 Members and 1 Guest are viewing this topic.

Offline tootie2

  • Newbie
  • *
  • Posts: 1
I can't access my passwords
« on: November 27, 2020, 06:08:21 AM »
There is an exclamation point to the right of the small key that appears to the right of the search bar, I'm using google chrome and when I click on that small key, I get the following message. "Hmm... Something's not right
Avast Passwords requires Avast antivirus to work. Make sure Avast antivirus is running and try again. Don't have it? Download it for free here"
I ran a scan of Avast Antivirus and the scan is clean - no issues to have to fix. How can I get access to my passwords?

I'm afraid if I download Avast again, I will lose all of the passwords that are currently in the app. Can anyone solve this for me?

Offline r@vast

  • Avast team
  • Massive Poster
  • *
  • Posts: 2765
Re: I can't access my passwords
« Reply #1 on: November 27, 2020, 02:47:29 PM »
There is an exclamation point to the right of the small key that appears to the right of the search bar, I'm using google chrome and when I click on that small key, I get the following message. "Hmm... Something's not right
Avast Passwords requires Avast antivirus to work. Make sure Avast antivirus is running and try again. Don't have it? Download it for free here"
I ran a scan of Avast Antivirus and the scan is clean - no issues to have to fix. How can I get access to my passwords?

I'm afraid if I download Avast again, I will lose all of the passwords that are currently in the app. Can anyone solve this for me?

Hi,

Please make sure that the component has actually been added.

To do so please follow these steps:
1. Open Avast Antivirus
2. Click on Menu >Settings > General > Troubleshooting > ADD/MODIFY COMPONENTS
3. Make sure that Passwords (old) is selected
4. Click on CHANGE
5. Restart Windows

Offline macbradphoto

  • Newbie
  • *
  • Posts: 2
Re: I can't access my passwords
« Reply #2 on: December 31, 2020, 08:15:26 PM »
I have the exact same issue. So why couldnt tech support tell me this when I called earlier today? BTW, I found this forum after I called for help. The woman that answered was absolutely clueless.

Offline bob3160

  • Avast √úberevangelist
  • Probably Bot
  • *****
  • Posts: 48020
  • 63 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: I can't access my passwords
« Reply #3 on: December 31, 2020, 08:21:44 PM »
I have the exact same issue. So why couldnt tech support tell me this when I called earlier today? BTW, I found this forum after I called for help. The woman that answered was absolutely clueless.
The support you called was third party phone support not directly part of Avast.
They handle broad questions. I suggest you contact r@vast via PM (Private Message)
with your information.
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.12, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet