Author Topic: Amazon Prime cannot be watched via VPN  (Read 14113 times)

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Offline mrsvndln

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Amazon Prime cannot be watched via VPN
« on: November 29, 2020, 11:32:04 AM »
I am not able to watch Amazon Prime via VPN. I keep receiving this message:
"Your device is connected to the internet through a VPN or a proxy service. Turn it off and try again. For more help, visit primevideo.com/vpn."
Is there a solution?

Offline r@vast

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Re: Amazon Prime cannot be watched via VPN
« Reply #1 on: November 30, 2020, 01:43:33 PM »
I am not able to watch Amazon Prime via VPN. I keep receiving this message:
"Your device is connected to the internet through a VPN or a proxy service. Turn it off and try again. For more help, visit primevideo.com/vpn."
Is there a solution?

Hi,

Which streaming server did you use?
Please PM me your SecureLine VPN activation code or email.

Offline jeffss

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Re: Amazon Prime cannot be watched via VPN
« Reply #2 on: December 20, 2020, 06:11:09 AM »
This response seems to suggest there is a work-around.  If so, I'd love to know what it is.  Amazon Prime is my only lack while on Avast VPN.

Offline r@vast

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Re: Amazon Prime cannot be watched via VPN
« Reply #3 on: December 21, 2020, 01:27:49 PM »
This response seems to suggest there is a work-around.  If so, I'd love to know what it is.  Amazon Prime is my only lack while on Avast VPN.

Hi,

Could you provide more details, please? What error message did you receive? Which streaming server did you use?

Offline AntivirenJunge

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Re: Amazon Prime cannot be watched via VPN
« Reply #4 on: January 11, 2021, 05:00:57 PM »
I am also getting an error message saying service not available in your country, it also happens for hbomax and other streaming platforms

Offline r@vast

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Re: Amazon Prime cannot be watched via VPN
« Reply #5 on: January 13, 2021, 11:33:04 AM »
I am also getting an error message saying service not available in your country, it also happens for hbomax and other streaming platforms

Hi,

Please PM me your Avast SecureLine activation code.

Offline Tommaso12

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Re: Amazon Prime cannot be watched via VPN
« Reply #6 on: January 31, 2021, 07:31:46 PM »
I am not able to watch Amazon Prime via VPN. I keep receiving this message:
"Your device is connected to the internet through a VPN or a proxy service. Turn it off and try again. For more help, visit primevideo.com/vpn."
Is there a solution?

Hi, I have the exact same issue and the exact same question, is there a solution?
Thanks.

Offline bob3160

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Re: Amazon Prime cannot be watched via VPN
« Reply #7 on: January 31, 2021, 08:03:48 PM »
I am not able to watch Amazon Prime via VPN. I keep receiving this message:
"Your device is connected to the internet through a VPN or a proxy service. Turn it off and try again. For more help, visit primevideo.com/vpn."
Is there a solution?

Hi, I have the exact same issue and the exact same question, is there a solution?
Thanks.
Follow the directions posted by Avast in the previous response.
« Last Edit: January 31, 2021, 08:28:44 PM by bob3160 »
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.5, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://

Offline DavidR

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Re: Amazon Prime cannot be watched via VPN
« Reply #8 on: January 31, 2021, 08:13:52 PM »
I am not able to watch Amazon Prime via VPN. I keep receiving this message:
"Your device is connected to the internet through a VPN or a proxy service. Turn it off and try again. For more help, visit primevideo.com/vpn."
Is there a solution?

Hi, I have the exact same issue and the exact same question, is there a solution?
Thanks.

If your problem is the same as you quoted. Then I would suggest that you follow the request by r@vast in response to that post.

Quote from: r@vast
Which streaming server did you use?
Please PM me your SecureLine VPN activation code or email.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.10.6038 (build 22.10.7633.734) UI 1.0.733/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Michael2217

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Re: Amazon Prime cannot be watched via VPN
« Reply #9 on: March 10, 2021, 10:33:44 AM »
 I'm also having this problem.. so the solution is to PM r@vast my activation code? sounds strange

r@vast.. can you provide any other information on how to fix this issue?

Offline r@vast

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Re: Amazon Prime cannot be watched via VPN
« Reply #10 on: March 10, 2021, 11:11:54 AM »
I'm also having this problem.. so the solution is to PM r@vast my activation code? sounds strange

r@vast.. can you provide any other information on how to fix this issue?

Hi,

On which device is the issue? What is the exact error message? Please attach a screenshot.
Please see this article on how to generate a screenshot. https://support.avast.com/en-ww/article/Create-screenshot

Offline bob3160

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Re: Amazon Prime cannot be watched via VPN
« Reply #11 on: March 10, 2021, 02:12:11 PM »
@r@avast,




Hope that helps.

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Offline r@vast

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Re: Amazon Prime cannot be watched via VPN
« Reply #12 on: March 12, 2021, 01:32:21 PM »
@r@avast,




Hope that helps.

In this case, it would be because you are not using a location optimized for streaming. In Avast SecureLine VPN one needs to select those servers marked as streaming when accessing streaming sites. https://support.avast.com/en-ww/article/Use-SecureLine-VPN-standalone/#idt_020

Offline bob3160

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Re: Amazon Prime cannot be watched via VPN
« Reply #13 on: March 12, 2021, 04:23:53 PM »
@r@avast,




Hope that helps.

In this case, it would be because you are not using a location optimized for streaming. In Avast SecureLine VPN one needs to select those servers marked as streaming when accessing streaming sites. https://support.avast.com/en-ww/article/Use-SecureLine-VPN-standalone/#idt_020
That doesn't appear to help.

The above is marked as for streaming and I now get the following on Prime,

Any other suggestions? Thanks

Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.5, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://

Offline r@vast

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Re: Amazon Prime cannot be watched via VPN
« Reply #14 on: March 15, 2021, 06:26:49 PM »
Any other suggestions? Thanks

In this case, please PM me your SecureLine activation code and I will look further into it on our side.