Author Topic: [SOLVED] Avast Driver Update PCI Express Root error and bug issue  (Read 4600 times)

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Offline SpeedyPC

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G'day Avast,

I have a driver update PCI Express Root error and bug issue see screenshot.

Cheers













this screenshot tell you what Avast Driver Updater version.

« Last Edit: December 01, 2020, 03:01:55 PM by SpeedyPC »
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Offline Asyn

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Re: Avast Driver Update PCI Express Root error and bug issue
« Reply #1 on: November 29, 2020, 03:53:34 PM »
Hi, same here (during beta testing), see: https://forum.avast.com/index.php?topic=239612.msg1567869#msg1567869
It would help to collect/submit your ADU logs: C:\Program Files\AVAST Software\Driver Updater\dulogcollector.exe
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline SpeedyPC

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Re: Avast Driver Update PCI Express Root error and bug issue
« Reply #2 on: November 30, 2020, 05:17:31 AM »
I've got an error message that won't automatically send the DU log file, because, the zip file is around 9.0mb after I clicked onto the dulogcollector.exe and than pick collect + send logs

The support section will not send the zip file any greater than 5.0mb maximum.

Is there another way I could be able to send the DU log file to Avast?
« Last Edit: November 30, 2020, 05:37:28 AM by SpeedyPC »
Gigabyte 670 LGA1200 Full ATX MB | Intel Core i9-13900 CPU/LGA 1700 | GeForce Nvidia RTX-4070/12GB | 32GB DDR4 | 2 x 1TB Samsung SSD | W11 Home 64bit | Avast Premium v24.3.6108 | Avast SecureLine VPN | Avast Secure Browser | Avast Driver Updater | Avast BreachGuard | Firefox 64bit | MalwareBytes Premium | Adguard Premium | CCleaner Portable | Macrium Reflect | 7-Zip

Offline Asyn

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Re: Avast Driver Update PCI Express Root error and bug issue
« Reply #3 on: November 30, 2020, 07:44:43 AM »
Is there another way I could be able to send the DU log file to Avast?
You can upload it on Slack: https://avast-software.slack.com/archives/C3UBVRDUG/p1605427395282800
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline SpeedyPC

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Re: Avast Driver Update PCI Express Root error and bug issue
« Reply #4 on: November 30, 2020, 12:09:06 PM »
Gigabyte 670 LGA1200 Full ATX MB | Intel Core i9-13900 CPU/LGA 1700 | GeForce Nvidia RTX-4070/12GB | 32GB DDR4 | 2 x 1TB Samsung SSD | W11 Home 64bit | Avast Premium v24.3.6108 | Avast SecureLine VPN | Avast Secure Browser | Avast Driver Updater | Avast BreachGuard | Firefox 64bit | MalwareBytes Premium | Adguard Premium | CCleaner Portable | Macrium Reflect | 7-Zip

Offline Asyn

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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Asyn

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Re: Avast Driver Update PCI Express Root error and bug issue
« Reply #6 on: December 01, 2020, 11:56:55 AM »
Dev-Info: Based on the log files we can't really understand what is happening. Strangely enough an update is offered for a local (from Microsoft, not active) driver, but the updated version (from Intel) is already installed and active according to the logfile. We have blacklisted these PC Root Express drivers already for Windows 10. We will blacklist these drivers now also on Windows 7, 8, and 8.1. Tomorrow morning we won't offer this update anymore.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline SpeedyPC

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Re: Avast Driver Update PCI Express Root error and bug issue
« Reply #7 on: December 01, 2020, 03:01:21 PM »
Thank you also return reply via slack
Gigabyte 670 LGA1200 Full ATX MB | Intel Core i9-13900 CPU/LGA 1700 | GeForce Nvidia RTX-4070/12GB | 32GB DDR4 | 2 x 1TB Samsung SSD | W11 Home 64bit | Avast Premium v24.3.6108 | Avast SecureLine VPN | Avast Secure Browser | Avast Driver Updater | Avast BreachGuard | Firefox 64bit | MalwareBytes Premium | Adguard Premium | CCleaner Portable | Macrium Reflect | 7-Zip

Offline Asyn

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Re: Avast Driver Update PCI Express Root error and bug issue
« Reply #8 on: December 01, 2020, 03:39:27 PM »
Thank you also return reply via slack
No problem. :)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0