Author Topic: [SOLVED] Avast Driver Update PCI Express Root error and bug issue  (Read 973 times)

0 Members and 1 Guest are viewing this topic.

Offline SpeedyPC

  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 3307
  • Avast shall conquer the whole world
G'day Avast,

I have a driver update PCI Express Root error and bug issue see screenshot.

Cheers













this screenshot tell you what Avast Driver Updater version.

« Last Edit: December 01, 2020, 03:01:55 PM by SpeedyPC »
ASUS G75VX-T4153H - Avast Premium v20.10.2442 - Avast SecureLine VPN - Avast Secure Browser - Avast Driver Updater - W8.1 64bit - Firefox 64bit - Thunderbird 64bit - MBAM Premium - Adguard Premium - CryptoPrevent Premium - Privacy Eraser - MCShield - WinPatrol PLUS - Macrium Reflect Home Edition

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 68752
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast Driver Update PCI Express Root error and bug issue
« Reply #1 on: November 29, 2020, 03:53:34 PM »
Hi, same here (during beta testing), see: https://forum.avast.com/index.php?topic=239612.msg1567869#msg1567869
It would help to collect/submit your ADU logs: C:\Program Files\AVAST Software\Driver Updater\dulogcollector.exe
Win8.1 [x64] - Avast PremSec 21.1.2444.Beta2 [UI.595] - EEK - Firefox ESR 78.7 [NS/uBO/PB] - TB 78.6.1
Avast-Tools: Secure Browser 88.0 - Cleanup P 20.1 - SecureLine 5.9 - Driver Updater 20.2 - CCleaner 5.76
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline SpeedyPC

  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 3307
  • Avast shall conquer the whole world
Re: Avast Driver Update PCI Express Root error and bug issue
« Reply #2 on: November 30, 2020, 05:17:31 AM »
I've got an error message that won't automatically send the DU log file, because, the zip file is around 9.0mb after I clicked onto the dulogcollector.exe and than pick collect + send logs

The support section will not send the zip file any greater than 5.0mb maximum.

Is there another way I could be able to send the DU log file to Avast?
« Last Edit: November 30, 2020, 05:37:28 AM by SpeedyPC »
ASUS G75VX-T4153H - Avast Premium v20.10.2442 - Avast SecureLine VPN - Avast Secure Browser - Avast Driver Updater - W8.1 64bit - Firefox 64bit - Thunderbird 64bit - MBAM Premium - Adguard Premium - CryptoPrevent Premium - Privacy Eraser - MCShield - WinPatrol PLUS - Macrium Reflect Home Edition

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 68752
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast Driver Update PCI Express Root error and bug issue
« Reply #3 on: November 30, 2020, 07:44:43 AM »
Is there another way I could be able to send the DU log file to Avast?
You can upload it on Slack: https://avast-software.slack.com/archives/C3UBVRDUG/p1605427395282800
Win8.1 [x64] - Avast PremSec 21.1.2444.Beta2 [UI.595] - EEK - Firefox ESR 78.7 [NS/uBO/PB] - TB 78.6.1
Avast-Tools: Secure Browser 88.0 - Cleanup P 20.1 - SecureLine 5.9 - Driver Updater 20.2 - CCleaner 5.76
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline SpeedyPC

  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 3307
  • Avast shall conquer the whole world
Re: Avast Driver Update PCI Express Root error and bug issue
« Reply #4 on: November 30, 2020, 12:09:06 PM »
ASUS G75VX-T4153H - Avast Premium v20.10.2442 - Avast SecureLine VPN - Avast Secure Browser - Avast Driver Updater - W8.1 64bit - Firefox 64bit - Thunderbird 64bit - MBAM Premium - Adguard Premium - CryptoPrevent Premium - Privacy Eraser - MCShield - WinPatrol PLUS - Macrium Reflect Home Edition

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 68752
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Win8.1 [x64] - Avast PremSec 21.1.2444.Beta2 [UI.595] - EEK - Firefox ESR 78.7 [NS/uBO/PB] - TB 78.6.1
Avast-Tools: Secure Browser 88.0 - Cleanup P 20.1 - SecureLine 5.9 - Driver Updater 20.2 - CCleaner 5.76
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 68752
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast Driver Update PCI Express Root error and bug issue
« Reply #6 on: December 01, 2020, 11:56:55 AM »
Dev-Info: Based on the log files we can't really understand what is happening. Strangely enough an update is offered for a local (from Microsoft, not active) driver, but the updated version (from Intel) is already installed and active according to the logfile. We have blacklisted these PC Root Express drivers already for Windows 10. We will blacklist these drivers now also on Windows 7, 8, and 8.1. Tomorrow morning we won't offer this update anymore.
Win8.1 [x64] - Avast PremSec 21.1.2444.Beta2 [UI.595] - EEK - Firefox ESR 78.7 [NS/uBO/PB] - TB 78.6.1
Avast-Tools: Secure Browser 88.0 - Cleanup P 20.1 - SecureLine 5.9 - Driver Updater 20.2 - CCleaner 5.76
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline SpeedyPC

  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 3307
  • Avast shall conquer the whole world
Re: Avast Driver Update PCI Express Root error and bug issue
« Reply #7 on: December 01, 2020, 03:01:21 PM »
Thank you also return reply via slack
ASUS G75VX-T4153H - Avast Premium v20.10.2442 - Avast SecureLine VPN - Avast Secure Browser - Avast Driver Updater - W8.1 64bit - Firefox 64bit - Thunderbird 64bit - MBAM Premium - Adguard Premium - CryptoPrevent Premium - Privacy Eraser - MCShield - WinPatrol PLUS - Macrium Reflect Home Edition

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 68752
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast Driver Update PCI Express Root error and bug issue
« Reply #8 on: December 01, 2020, 03:39:27 PM »
Thank you also return reply via slack
No problem. :)
Win8.1 [x64] - Avast PremSec 21.1.2444.Beta2 [UI.595] - EEK - Firefox ESR 78.7 [NS/uBO/PB] - TB 78.6.1
Avast-Tools: Secure Browser 88.0 - Cleanup P 20.1 - SecureLine 5.9 - Driver Updater 20.2 - CCleaner 5.76
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0