Author Topic: Access problem using Firefox with forum.avast.com  (Read 2579 times)

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Offline loungehake

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Access problem using Firefox with forum.avast.com
« on: November 28, 2020, 12:49:02 PM »
Not infrequently I cannot connect to the Avast Forum.  The problem goes away after closing Firefox ESR, present version 75.8, and retrying.

I am presented with the following message by Firefox:-

Secure Connection Failed

An error occurred during a connection to forum.avast.com. PR_CONNECT_RESET_ERROR

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the web site owners to inform them of this problem.


I do not see this with any other web site.  It seems to be a forum.avast.com speciality.
« Last Edit: November 28, 2020, 12:52:25 PM by loungehake »
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Offline Asyn

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Re: Access problem using Firefox with forum.avast.com
« Reply #1 on: November 28, 2020, 01:40:21 PM »
Hi, that's a known issue not related to your browser. We're trying to get it fixed.
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Online DavidR

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Re: Access problem using Firefox with forum.avast.com
« Reply #2 on: November 28, 2020, 04:46:57 PM »
The PR_CONNECT_RESET_ERROR is related to the banning of spammers and whilst that is happening the forum is effectively off-line.

We have been trying to have this fixed for some time, first it has to be determined why this is happening and then find a resolution.
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Offline rocksteady

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Re: Access problem using Firefox with forum.avast.com
« Reply #3 on: December 01, 2020, 03:37:30 PM »
It is really bad today. I have been interupted at least 4 times by this PR_CONNECT_RESET_ERROR so far, in less than an hour.

Online DavidR

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Re: Access problem using Firefox with forum.avast.com
« Reply #4 on: December 01, 2020, 03:51:05 PM »
It is really bad today. I have been interupted at least 4 times by this PR_CONNECT_RESET_ERROR so far, in less than an hour.

Lots of spammers being banned early morning.
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Offline CraigB

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Re: Access problem using Firefox with forum.avast.com
« Reply #5 on: December 01, 2020, 04:04:57 PM »
Unfortunately it's only going to get worse, this month alone has seen a dramatic increase in spam...ramping up for the holiday period ::)

Online DavidR

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Re: Access problem using Firefox with forum.avast.com
« Reply #6 on: December 01, 2020, 05:12:22 PM »
Well hopefully this pending forum system upgrade will help.

https://forum.avast.com/index.php?topic=75853.msg1570818#msg1570818
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security