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Author Topic: Trial subscription doens't work  (Read 1772 times)

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Offline Anaisophie

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Trial subscription doens't work
« on: December 02, 2020, 06:27:20 PM »
Hello,

I subscribed for a trial version of avast cleanup and when I launched the clean up Iam asked to pay.

How can I manage ?

Thanks
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Offline bob3160

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Re: Trial subscription doens't work
« Reply #1 on: December 02, 2020, 06:57:00 PM »
Quote from: Anaisophie on December 02, 2020, 06:27:20 PM
Hello,

I subscribed for a trial version of avast cleanup and when I launched the clean up Iam asked to pay.

How can I manage ?

Thanks
Have you tried the product before? You can only do the free trial once.
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Offline Stellarman

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Re: Trial subscription doens't work
« Reply #2 on: December 03, 2020, 02:05:50 PM »
Quote from: Anaisophie on December 02, 2020, 06:27:20 PM
Hello,

I subscribed for a trial version of avast cleanup and when I launched the clean up Iam asked to pay.

How can I manage ?

Thanks

Hi,

your trial license seems valid according to our systems.
Could you please take a screenshot of the situation when you open Cleanup so we can see how it looks like?

Also you can check whether the license is correctly activated in Menu - My licenses where you should see that you have the Trial active.

Thank you.
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