Author Topic: Charged despite cancelling free trial!!!!  (Read 1599 times)

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Offline ahura.hashemian

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Charged despite cancelling free trial!!!!
« on: December 05, 2020, 06:27:09 AM »
last week i subscribed to avast secureline 7 days free trial on google paly.i canceld the subscription on the same day due to technical problem.a few days a go i noticed that i have been charged 37.32 USD for a free trial!!!!
i contacted avast  several times but nobody resonds,please tell me how can i get a refund

Offline Asyn

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Win 8.1 [x64] - Avast PremSec 21.6.6435.IBC [UI.653] - EEK - Firefox ESR 78.12 [NS/uBO/PB] - TB 78.12
Avast-Tools: Secure Browser 91.1 - Cleanup 21.2 - SecureLine 5.12 - Driver Updater 21.2 - CCleaner 5.83
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline ahura.hashemian

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Re: Charged despite cancelling free trial!!!!
« Reply #2 on: December 05, 2020, 08:08:27 AM »
i cannot find any product ID.it serms that without product id you cannot claim for refund

Offline Asyn

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Re: Charged despite cancelling free trial!!!!
« Reply #3 on: December 05, 2020, 08:20:01 AM »
last week i subscribed to avast secureline 7 days free trial on google paly.
-> https://support.google.com/googleplay/answer/2479637
Win 8.1 [x64] - Avast PremSec 21.6.6435.IBC [UI.653] - EEK - Firefox ESR 78.12 [NS/uBO/PB] - TB 78.12
Avast-Tools: Secure Browser 91.1 - Cleanup 21.2 - SecureLine 5.12 - Driver Updater 21.2 - CCleaner 5.83
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0