Lets see if I can help you with this little problem?
What version of Avast do you have....Home or Pro?
What build # of Avast? (right click on the A ball, go to About, and copy the info next to Build. Should be at least 4.1.335)
Windows98 and OE work fine with Avast so don't worry.
Do you use any type of Firewall?
Do you have ANY OTHER ANTIVIRUS PROGRAM INSTALLED
"Your password was rejected. Account .......(my username) server 127.0.0.1; protocol pop3 server response ERR (AUTH) invalid user or password port 110, secure (SSL) ; No server error. 0x800ccc9c error No ox800ccc90 ".
In simple terms this means that your ISP (Internet Service Provider) server did not receive the proper password to release your account to your email client (Outlook Express), or did not recognize the one sent to it.
Avast must be set to do this. Avast also resets one of the parameters of your computer to 127.0.0.1 so that all email goes to this "virtual" computer inside your own so Avast can scan them.
I think we need to start by running the Mail Protection Wizard. Two ways to do this: Go into Start/Programs/Avast and click on MPW or right click on the A ball in the tray at the bottom of the screen and click on the MPW there. Follow the simple instructions page by page until you click Finish.
Try the email again.
NOW, in order for this all to work, you need to know the POP3 and SMTP settings for Tiscali. Basically, your email is sent by what we refer to as SMTP rules and received in POP3 transfer protocols (rules). IF I remember correctly, Tiscali uses a few smaller companies with different names you need to contact them for the proper information and format. The format might be something like firstname.lastname@example.org
, or might be email@example.com
or even trisha#postoffice.tiscali.com
Whatever it is, Tiscali must tell you the format to use.
If configuring the MPW does not fix this, then we will need to modify a file within Avast called the ".ini" This will require absolute care and you will need to follow directions to the letter.
Do one step at a time. This can be corrected.
Prior to changing the password i managed to disable the email section on AVAST and thankfully my email fuctions were returned
Yes, once we have the format issue resolved, this will take care of itself on reboot.
I would be grateful for any help as to what to do next
but would appreciate the information in easy to understand language as i am very new to computers.
I will try to do so. Space requirements may cause me to send you specific instructions via the IM feature of this Forum. (You will see the Messages info at the top right of the forum screen after you sign on. Click on Messages and it will take you to the IM screen.) The IM feature can be used for any questions that you may have that you do not wish to invoke public debate or assistance.
We are all here to help you. Ask whatever you need to and more importantly......tell us if you do not understand any instruction or term used. Never be embarrassed.