Author Topic: Shortcuts keep changing.  (Read 8495 times)

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Offline carrollbjr

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Shortcuts keep changing.
« on: December 16, 2020, 09:25:34 PM »
I have two problems that have almost caused me to give up on ASB.  The first problem is the constantly changing shortcuts.  I add the shortcuts I want to the new tab page which I am using as my home page.  Several times a week ASB will remove one or more of the shortcuts I want and put something else as a shortcut.  So I have to delete the unwanted shortcut and go through the process of adding my wanted shortcut back to the new tab page.  Why won't my wanted shortcuts stay on the new tab page?  This is happening on my laptop  running Windows 10 and my desktop running Windows 7.

The second problem is that on the laptop running Windows 10 after the last update to ASB, ASB will start slowing down and even stopping after running for a while.  Sometimes in only a few minutes.  It doesn't respond to requests for a new web site and if it tries to go to that site it loads the site very slowly.  If I turn off ASB, when I try to restart it it will not restart until I wait a few minutes.  When it does restart then it works normally again for a while.  I have not noticed that problem on my desktop running Windows 7.

Thanks for any help anyone can give with either of those problems.

Also is there a way yet to export my bookmarks from ASB to another browser?

Thanks,
Carroll

Offline Reed7

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Re: Shortcuts keep changing.
« Reply #1 on: December 17, 2020, 12:03:30 PM »
Hi Carrol,

Can you please tell me what kind of shortcuts it adds to your homepage?

The other issue could be an issue with the computer itself, when did you last update the machine?

You can also indeed export bookmarks from another browser, this is normally done when you first install a browser.

Thanks,
Jack

Offline carrollbjr

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Re: Shortcuts keep changing.
« Reply #2 on: December 17, 2020, 03:22:32 PM »
Hello Jack,

The shortcuts I have on my new tab page are for the web sites I go to regularly.  However sometimes ASB will change one of them to a website I have only visited once or sometimes to a website I have never visited although they may be related to a search I have done.  And sometimes when I try to remove one of the unwanted shortcuts by clicking on the 3 dots and then on remove, ASB will put up another one that I don't want.  And it sometimes does this over and over until it finally puts up the original shortcut I wanted or maybe nothing at all.

And my second question was HOW do I EXPORT my bookmarks FROM ASB TO another browser.  I have not seen any other browser that lets me import my bookmarks FROM ASB.  They usually only recognize IE or Edge or Firefox or Chrome or Opera as browsers I can import from.

My laptop that seems to be having problems with ASB slowing down and then stopping gets updated automatically and was last updated a couple of weeks ago.  The problem seems to have started after the last ASB update.

Thanks for your reply,
Carroll

Offline tosal

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Re: Shortcuts keep changing.
« Reply #3 on: December 18, 2020, 12:00:38 PM »
Hi,

2 questions:

- does it affect the shortcuts ("tiles") you have underneath the search bar in the New Tab Page or is it the bookmarks in the bookmarks bar right under the address bar at the top?
- Do you have browser sync active?

Export of bookmarks:

- Avast Secure Browser uses the standard Chromium format for storing bookmarks.
You can import this file into any other browser. You'll find it typically here:
c:\Users\<yourname>\AppData\Local\AVAST Software\Browser\User Data\Default\
The filename is: "Bookmarks"
You can access it only after closing the browser.

 

Offline carrollbjr

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Re: Shortcuts keep changing.
« Reply #4 on: December 18, 2020, 02:38:33 PM »
It is the shortcuts under the search bar on the new tab page that are being changed.  My bookmarks are working fine.  I do NOT have sync active.  When I first installed ASB on my two computers sync did not work.  I have not gone back and tried again to use sync although I understand it is now working.  I use my two PCs in different ways so I don't really need to sync my browsers.

Thanks for the info about how to find my bookmarks info.

Thanks for your reply,
Carroll

Offline Don 2

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Re: Shortcuts keep changing.
« Reply #5 on: December 19, 2020, 03:34:14 PM »
I have the same issue. The tiles for the "Shortcuts" are continually being changed to your Avast advertising partners and customers. I keep Shortcuts set for business sites I use for work. Today on startup and opening the browser, my shortcuts have once again been changed to Kohls, Amazon, Ebay, ect.

I have my desktop and lap top set to sync. The problem occurs on both.

In addition, there is obviously a bug in the sync in the feature. My bookmarks keep doubling and tripling. The "sync" feature keep copying my bookmarks back and forth between my laptop and desktop over and over again.

Finally, the browser was freeze issues. Several time each day, the browser will freeze all tabs and just lock up with no ability to close, renew, or anything what so ever. This frozen moment will typically last about a minute. Chrome and Edge do not do this. It is NOT a memory or internet issue on my hardware.

I am an AVAST Premium customer with multiple Avast products.

Offline Sue96

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Re: Shortcuts keep changing.
« Reply #6 on: December 24, 2020, 08:25:33 PM »
what is the answer. why does it do this and how to get it to stop.

Offline DavidR

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Re: Shortcuts keep changing.
« Reply #7 on: December 24, 2020, 08:41:18 PM »
what is the answer. why does it do this and how to get it to stop.

You could try to give more details, e.g. answer the questions asked by an Avast Team member 'tosal' in Reply #3 above.
It could help them to pin down where/what the problem is.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.12.6044 (build 22.12.7758.768) UI 1.0.741/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline carrollbjr

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Re: Shortcuts keep changing.
« Reply #8 on: January 02, 2021, 02:39:18 AM »
I answered those questions and it has now been two weeks and no one has been able to tell me why my shortcuts under the search bar keep changing from what I want to something else.  It just did it again a few minutes ago.

Carroll

Offline carrollbjr

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Re: Shortcuts keep changing.
« Reply #9 on: January 07, 2021, 02:54:36 PM »
Thanks to tosel for telling me how to find my bookmarks.  However every other browser I have tried did not let me import those bookmarks.  But I did finally get them moved to another browser by going directly to the file and copying it into the proper folder for the other browser

It has been almost 3 weeks since I first started asking for help with my changing shortcuts and others have also posted about that problem.  So far no one has offered any suggestions as to how to fix that problem.  So I am going back to using Brave as my browser.

Carroll

Offline rocksteady

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Re: Shortcuts keep changing.
« Reply #10 on: January 08, 2021, 11:03:50 AM »

Offline carrollbjr

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Re: Shortcuts keep changing.
« Reply #11 on: January 09, 2021, 02:21:04 PM »
Thanks for your reply rocksteady but I don't want to delete the shortcuts, I want the shortcuts I choose to stay there and not get changed to something else.

Offline Jiří Malina

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Re: Shortcuts keep changing.
« Reply #12 on: January 11, 2021, 02:30:51 PM »
Hi carrollbrj

Please can you post your Diagnostic Information output. You can get it by visiting this link: secure://settings/diagnosticInfo

Also did you run a cleaner at the time the changes happen (browser internal cleaner, CCleaner etc.)?

Offline Ruslan S.

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Re: Shortcuts keep changing.
« Reply #13 on: January 27, 2021, 09:10:18 AM »
Hi Carrol,
This issue was fixed and will be released to all users very soon.
Sorry that it took so long.

Ruslan

Offline Don210

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Re: Shortcuts keep changing.
« Reply #14 on: January 28, 2021, 06:28:18 PM »
So the issue has been fixed but we need to wait for it to be released???

I've been in IT for years, this doesn't seem plausible. When it's "fixed" you make that immediately available to users.

Is Facebook shortcut a permanent fixture on the Avast Secure Browser. I want to permanently remove it, why can't I??