Author Topic: Disk driver is not accessible  (Read 1355 times)

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Offline immortal_horgh

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Disk driver is not accessible
« on: December 19, 2020, 12:34:22 AM »
After installing Cleanup Premium trial I ran the disk fix and now I'm getting the message "disk drive not accessible" when I click on it on explorer. I'm freaking out because that's my backup hd. How can I fix this? Thanks in advance and sorry bad english (isn't my first language).

Offline r@vast

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Re: Disk driver is not accessible
« Reply #1 on: December 21, 2020, 03:26:22 PM »
After installing Cleanup Premium trial I ran the disk fix and now I'm getting the message "disk drive not accessible" when I click on it on explorer. I'm freaking out because that's my backup hd. How can I fix this? Thanks in advance and sorry bad english (isn't my first language).

Hi,

Could you please provide us with some logs using the log collector utility located here C:\Program Files\AVAST Software\Cleanup\tulogcollector.exe
Once the tool is open, make sure to add your email address and a link to the forum post.

Offline immortal_horgh

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Re: Disk driver is not accessible
« Reply #2 on: December 21, 2020, 07:49:39 PM »
I was about to post it: I fix it today. Reinstalling and running again program fix the problem.

Anyway, thanks for responding my post.

Offline r@vast

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Re: Disk driver is not accessible
« Reply #3 on: December 23, 2020, 10:45:31 AM »
I was about to post it: I fix it today. Reinstalling and running again program fix the problem.

Anyway, thanks for responding my post.

Thank you for the update.