Author Topic: AntiTrack Chrome Extension error  (Read 1323 times)

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Offline Сергей549

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AntiTrack Chrome Extension error
« on: December 26, 2020, 12:59:32 PM »
AntiTrack Chrome Extension Version 2.0.4.3101.
There is permanent 'Fetching data...' on any site.

Uninstalling and Reinstalling both main AntiTrack and Chrome Extension not solve this problem.
« Last Edit: December 26, 2020, 01:36:25 PM by Сергей549 »

Offline r@vast

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Re: AntiTrack Chrome Extension error
« Reply #1 on: December 28, 2020, 01:51:44 PM »
AntiTrack Chrome Extension Version 2.0.4.3101.
There is permanent 'Fetching data...' on any site.

Uninstalling and Reinstalling both main AntiTrack and Chrome Extension not solve this problem.

Hi,

Could you please provide us with a support file id?

To generate the support file, please see this link.
https://support.avast.com/en-ww/article/Submit-support-file

Offline Сергей549

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Re: AntiTrack Chrome Extension error
« Reply #2 on: December 28, 2020, 03:48:29 PM »
Hello!
Done.

Offline r@vast

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Re: AntiTrack Chrome Extension error
« Reply #3 on: December 30, 2020, 08:29:56 AM »
Hello!
Done.

Hi,
Could you please paste that file id here?

Offline Сергей549

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Re: AntiTrack Chrome Extension error
« Reply #4 on: December 30, 2020, 10:43:35 AM »
Hi. shure.
20201228_1430_NDN1L_3324621403

Offline Сергей549

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Re: AntiTrack Chrome Extension error
« Reply #5 on: January 04, 2021, 11:15:23 AM »
Hello!
Done.

Hi,
Could you please paste that file id here?

Hello! if you haven't found a solution yet, I found another problem that can narrow your search:
youtube is blocked when Avast AntiTrack is running.
if AntiTrack is closed everything is fine.

Offline r@vast

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Re: AntiTrack Chrome Extension error
« Reply #6 on: January 04, 2021, 03:53:43 PM »
Hi,

Are you on the VPN when you notice this issue?
In Chrome, could you disable all extensions (enabling them one at a time starting with AntiTrack), please?
Could you please test the anti-track extension in a different browser?

Offline Сергей549

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Re: AntiTrack Chrome Extension error
« Reply #7 on: January 05, 2021, 05:25:42 PM »
Hi,

Are you on the VPN when you notice this issue?
In Chrome, could you disable all extensions (enabling them one at a time starting with AntiTrack), please?
Could you please test the anti-track extension in a different browser?

Hi.
It makes no difference what connection is. via vpn or direct, the result is the same.
I have completely reinstalled google chrome. last official build. with the only extension AntiTrack.
The result is slightly different. see screenshots.
if Antitrack is running youtube still generates secure warning.

I have Microsoft Edge & IE. i cant find any anti-track extension interface like in Chrome. however the main AntiTrack program reports that the extensions are installed.

Offline r@vast

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Re: AntiTrack Chrome Extension error
« Reply #8 on: January 11, 2021, 02:16:05 PM »
Hi,

You might have to whitelist youtube in your case.
Concerning the latest Edge and AT - it is not compatible.
We are working on a new version. We unfortunately do not have an ETA.

Offline Сергей549

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Re: AntiTrack Chrome Extension error
« Reply #9 on: January 11, 2021, 04:30:02 PM »
Hi,

You might have to whitelist youtube in your case.
Concerning the latest Edge and AT - it is not compatible.
We are working on a new version. We unfortunately do not have an ETA.

Hello,
Ok. ic. thank you.