Author Topic: AVAST/AVG tray icon right click moves cursor  (Read 2052 times)

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Offline fejetol834

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AVAST/AVG tray icon right click moves cursor
« on: December 30, 2020, 12:42:14 PM »
When right clicking the tray icon of avast tray icon it moves my cursor to the right. I did quck/deep/preboot + second opinion scans + avg sality remover + autoruns/process monitor (PRE AND POST a clean OS install) and all of these return 0 malware. Is this a bug?
« Last Edit: December 30, 2020, 12:44:16 PM by fejetol834 »

Offline Asyn

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Re: AVAST/AVG tray icon right click moves cursor
« Reply #1 on: December 30, 2020, 12:44:28 PM »
- Which Avast..? (Free/Premium)
- Which version/build of Avast..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline fejetol834

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Re: AVAST/AVG tray icon right click moves cursor
« Reply #2 on: December 30, 2020, 12:55:09 PM »
@Asyn
avast/avg free antivirus latest version (20.10.2442)
I used malwarebytes and kaspersky free antivirus for second opinion scans
Windows 10 pro 20H2 OS build : 19042.685
« Last Edit: December 30, 2020, 01:06:12 PM by fejetol834 »

Offline Asyn

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Re: AVAST/AVG tray icon right click moves cursor
« Reply #3 on: December 30, 2020, 01:16:45 PM »
I used malwarebytes and kaspersky free antivirus for second opinion scans
Read here: https://forum.avast.com/index.php?topic=211973.0
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline fejetol834

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Re: AVAST/AVG tray icon right click moves cursor
« Reply #4 on: December 30, 2020, 01:31:48 PM »
removed other antivirus software, rebooted, rescanned. The issue persists. I hope it is a bug or intended feature.

Offline Asyn

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Re: AVAST/AVG tray icon right click moves cursor
« Reply #5 on: December 30, 2020, 01:36:00 PM »
First, be sure to get rid of all remnants of any prior installed AV(s)..!!
-> https://support.avast.com/article/11/

Then:
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline fejetol834

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Re: AVAST/AVG tray icon right click moves cursor
« Reply #6 on: December 30, 2020, 01:56:05 PM »
I did all of this. issue persists. It only happens on avast/avg antivirus. Both of them. other tray icons or other AV's don't have this issue(right clicking moves cursor)

Offline fejetol834

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Re: AVAST/AVG tray icon right click moves cursor
« Reply #7 on: December 30, 2020, 02:19:50 PM »
update : I tried on another home computer and also asked a friend,the issue is the same so I guess it's either a bug or an intended feature.

Offline DavidR

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Re: AVAST/AVG tray icon right click moves cursor
« Reply #8 on: December 30, 2020, 03:06:04 PM »
update : I tried on another home computer and also asked a friend,the issue is the same so I guess it's either a bug or an intended feature.

Not seeing it on my win10 system.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline fejetol834

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Re: AVAST/AVG tray icon right click moves cursor
« Reply #9 on: December 30, 2020, 04:13:06 PM »
Then I am lost. I have no idea how this happens to local computers and one of my friends. Thanks everyone for replying.

Offline fejetol834

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Re: AVAST/AVG tray icon right click moves cursor
« Reply #10 on: December 30, 2020, 04:49:30 PM »
Edit : for people wondering, it moves from the green area to the red area from this screenshot.

Offline fejetol834

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Re: AVAST/AVG tray icon right click moves cursor
« Reply #11 on: December 30, 2020, 05:12:37 PM »
moves about this much from the tray icon. If I move the tray icon the cursor snaps acording to the new position.

Offline DavidR

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Re: AVAST/AVG tray icon right click moves cursor
« Reply #12 on: December 30, 2020, 07:01:50 PM »
What happens if you don't stack your tray icons onto two lines or columns ?

Edit: I believe your issue is you have the task bar positioned on the Right and not Below.  I tried that and see slightly more movement of the cursor, not not excessive in my personal opinion.
« Last Edit: December 30, 2020, 07:10:55 PM by DavidR »
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security