Author Topic: Avast causes memory error on update  (Read 1515 times)

0 Members and 1 Guest are viewing this topic.

Offline mika1337

  • Newbie
  • *
  • Posts: 13
Re: Avast causes memory error on update
« Reply #15 on: December 30, 2020, 09:59:00 AM »
Agreed, invoking it could be a problem, let's go for the logs instead...
Follow instructions: https://support.avast.com/article/33/ and post the File-ID here afterwards
Hi, log is created and sent to Avast by the tool:
20201230_0836_LM1SH_3854519903.zip
OK, I'll forward it to the devs, but be patient - it's holiday season... ;)
It holiday season but not in Finland in middle days. I'm on IT specialist training.

The log cries this error

Faulting application name: AvastBrowser.exe, version: 86.1.6738.111, time stamp: SENSORED ;Faulting module name: ntdll.dll, version: 6.3.9600.17031, time stamp: SENSORED ;Exception code: 0xc000000d
Fault offset: 0x000ef24c
Faulting process id: 0x674
Faulting application start time: 0x01d6bd256df78cd2
Faulting application path: C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: ae39d39e-2918-11eb-8322-d8cb8a79e76a
Faulting package full name: 
Faulting package-relative application ID:]]>


Offline Asyn

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 69997
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast causes memory error on update
« Reply #16 on: December 30, 2020, 10:03:40 AM »
The log cries this error

Faulting application name: AvastBrowser.exe, version: 86.1.6738.111, time stamp: SENSORED ;Faulting module name: ntdll.dll, version: 6.3.9600.17031, time stamp: SENSORED ;Exception code: 0xc000000dFault offset: 0x000ef24cFaulting process id: 0x674Faulting application start time: 0x01d6bd256df78cd2Faulting application path: C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exeFaulting module path: C:\Windows\SYSTEM32\ntdll.dllReport Id: ae39d39e-2918-11eb-8322-d8cb8a79e76aFaulting package full name: Faulting package-relative application ID:]]>
Regarding ASB, post/ask here: https://forum.avast.com/index.php?board=78.0
Win 8.1 [x64] - Avast PremSec 21.3.2459.BUC [UI.612] - EEK - Firefox ESR 78.9 [NS/uBO/PB] - TB 78.9
Avast-Tools: Secure Browser 89.1 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline mika1337

  • Newbie
  • *
  • Posts: 13
Re: Avast causes memory error on update
« Reply #17 on: December 30, 2020, 10:17:30 AM »
The log cries this error

Faulting application name: AvastBrowser.exe, version: 86.1.6738.111, time stamp: SENSORED ;Faulting module name: ntdll.dll, version: 6.3.9600.17031, time stamp: SENSORED ;Exception code: 0xc000000dFault offset: 0x000ef24cFaulting process id: 0x674Faulting application start time: 0x01d6bd256df78cd2Faulting application path: C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exeFaulting module path: C:\Windows\SYSTEM32\ntdll.dllReport Id: ae39d39e-2918-11eb-8322-d8cb8a79e76aFaulting package full name: Faulting package-relative application ID:]]>
Regarding ASB, post/ask here: https://forum.avast.com/index.php?board=78.0

But i dont even have the browser. I uninstalled it.  C:\Program Files (x86)\AVAST Software\ doesn't even exist.

Offline Asyn

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 69997
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast causes memory error on update
« Reply #18 on: December 30, 2020, 10:27:32 AM »
As said, regarding ASB - please post/ask in the dedicated forum section.
Win 8.1 [x64] - Avast PremSec 21.3.2459.BUC [UI.612] - EEK - Firefox ESR 78.9 [NS/uBO/PB] - TB 78.9
Avast-Tools: Secure Browser 89.1 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0