Author Topic: Avast Premium Security: "There was an error while completing the setup process"  (Read 337 times)

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Offline citexs

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I get this error when installing Avast Premium Security:



Logs:

2021-01-05 07:29:19.395Infoinstup[4120,7584]Command: '"C:\Program Files\Avast Software\Avast\setup\Sfx\instup.exe" /sfx:lite /sfxstorage:C:\Windows\Temp\asw.1ece7ab319c912c3 /edition:12 /prod:ais /ga_clientid:6b4e6878-37cf-40fd-a6cf-ab6f2d1d3ed4 /cookie:mmm_prw_003_999_a5a_m /ga_clientid:6b4e6878-37cf-40fd-a6cf-ab6f2d1d3ed4 /edat_dir:C:\Windows\Temp\asw.9ba5c4dd5aad41b3'
2021-01-05 07:29:19.395Infoinstup[4120,7584]CPU: Intel(R) Celeron(R) CPU 4205U @ 1.80GHz,2
2021-01-05 07:29:19.395Infoinstup[4120,7584]OS: Windows 10 (10.0.18363) x64
2021-01-05 07:29:19.395Infoinstup[4120,7584]setup: x64
2021-01-05 07:29:19.395Infoinstup[4120,7584]Memory: 35% load. Phys:10822996/16651860K free, Page:11101344/17700436K free, Virt:135287105452/137438953344K free
2021-01-05 07:29:19.395Infoinstup[4120,7584]DISKs: C:\ - 217217MB free / 276GB total
2021-01-05 07:29:19.395Infoinstup[4120,7584]DISKs: D:\ - 666420MB free / 650GB total
2021-01-05 07:29:19.395Infoinstup[4120,7584]Running module version: instup.exe - '20.10.5824.0'
2021-01-05 07:29:19.395Infoinstup[4120,7584]Running module version: Instup.dll - '20.10.5824.0'
2021-01-05 07:29:19.400Infomutex[4120,7584]The ownership of the secure mutex has been successfully taken.
2021-01-05 07:29:19.401Infoinstup[4120,7584]Loading product state
2021-01-05 07:29:19.409Infoinstup[4120,7584]Guid = f949e03c-138e-4dee-bc21-951eec9a8e7c, Created = 15:11:32 05.01.2021
2021-01-05 07:29:19.409Infoinstup[4120,7584]Persistent Guid = 2670cd7c-84d9-4f76-87b9-fa2767314cc1, Created = 15:11:32 05.01.2021
2021-01-05 07:29:19.409Infoinstup[4120,7584]Last Uninstallation time = unknown
2021-01-05 07:29:19.409Infoinstup[4120,7584]ProductId = ais
2021-01-05 07:29:19.409Infoinstup[4120,7584]Edition = 12
2021-01-05 07:29:19.409Infoinstup[4120,7584]RealEdition = 12
2021-01-05 07:29:19.409Infoinstup[4120,7584]SubEdition =
2021-01-05 07:29:19.409Infoinstup[4120,7584]Installed Part info:
2021-01-05 07:29:19.409Infoinstup[4120,7584]Part 'jrog2' = 'jrog2', 121 (0x00000079), 16:26:52 04.01.2021
2021-01-05 07:29:19.409Infoinstup[4120,7584]Part 'program' = 'prg_ais', 336202122 (0x140A098A), 16:25:15 09.12.2020
2021-01-05 07:29:19.409Infoinstup[4120,7584]Part 'setup' = 'setup_ais', 336202122 (0x140A098A), 16:25:15 09.12.2020
2021-01-05 07:29:19.409Infoinstup[4120,7584]Part 'vps' = 'vps_windows', 553714435 (0x21010303), 16:26:52 04.01.2021
2021-01-05 07:29:19.409Infoinstup[4120,7584]Latest Part info:
2021-01-05 07:29:19.409Infoinstup[4120,7584]Part 'jrog2' = 'jrog2', 121 (0x00000079), 16:26:52 04.01.2021
2021-01-05 07:29:19.409Infoinstup[4120,7584]Part 'program' = 'prg_ais', 336202122 (0x140A098A), 16:25:15 09.12.2020
2021-01-05 07:29:19.409Infoinstup[4120,7584]Part 'setup' = 'setup_ais', 336202122 (0x140A098A), 16:25:15 09.12.2020
2021-01-05 07:29:19.410Infoinstup[4120,7584]Part 'vps' = 'vps_windows', 553714435 (0x21010303), 16:26:52 04.01.2021
2021-01-05 07:29:19.410Infoinstup[4120,7584]Backing up 'C:\Program Files\Avast Software\Avast\setup\setup.ini' to registry
2021-01-05 07:29:19.442Infoinstup[4120,7584]'C:\Program Files\Avast Software\Avast\setup\setup.ini' successfully backed up to registry
2021-01-05 07:29:19.448Infousnca[4120,7584]USN cache loaded from the disk.
2021-01-05 07:29:19.456Infopart[4120,7584]SetInstalled: Part package part-jrog2-79.vpx is installed.
2021-01-05 07:29:19.463Infopart[4120,7584]SetInstalled: Part package part-prg_ais-140a098a.vpx is installed.
2021-01-05 07:29:19.531Infoinstcore[4120,7584]PkgLoadProductInfo: product XML was successfully loaded for part 'program'.
2021-01-05 07:29:19.534Infopart[4120,7584]SetInstalled: Part package part-setup_ais-140a098a.vpx is installed.
2021-01-05 07:29:19.539Infoinstcore[4120,7584]PkgLoadProductInfo: product XML was successfully loaded for part 'setup'.
2021-01-05 07:29:19.541Infopart[4120,7584]SetInstalled: Part package part-vps_windows-21010303.vpx is installed.
2021-01-05 07:29:19.547Infoinstcore[4120,7584]PkgLoadProductInfo: product XML was successfully loaded for part 'vps'.
2021-01-05 07:29:19.547Infoinstup[4120,7584]Loading Proxy settings
2021-01-05 07:29:19.547Infoinstup[4120,7584]Proxy-Type: 'HTTP proxy (rfc2616,2617)'
2021-01-05 07:29:19.547Infoinstup[4120,7584]Proxy-Authorization: 'no authentication'
2021-01-05 07:29:19.547Infoinstup[4120,7584]Proxy-Port: '10809'
2021-01-05 07:29:19.547Infoinstup[4120,7584]Proxy-Name: '127.0.0.1'
2021-01-05 07:29:19.547Infoinstup[4120,7584]Proxy-User: ''
2021-01-05 07:29:19.547Infoinstup[4120,7584]Proxy-Pass: '???'
2021-01-05 07:29:19.547Infoinstup[4120,7584]Proxy-Fallback: '1'
2021-01-05 07:29:19.549Infoini_access[4120,3676]watch task for C:\Program Files\Avast Software\Avast\setup\config.def started
2021-01-05 07:29:19.556Inforeg_access[4120,5112]watch thread for SOFTWARE\Avast Software\Avast\properties\settings started
2021-01-05 07:29:19.564Infoshepsync[4120,7584]Wait interval 60
2021-01-05 07:29:19.567Infoini_access[4120,9120]watch task for C:\Windows\Temp\asw.1ece7ab319c912c3\config.ini started
2021-01-05 07:29:19.567Infoini_access[4120,9120]watch task for C:\Program Files\Avast Software\Avast\setup\servers.def started
2021-01-05 07:29:19.699Infoshepsync[4120,7584]Trying server IP address '5.62.25.52'
2021-01-05 07:29:23.705Infoshepsync[4120,7584]Download of config file config.def from shepherd.ff.avast.com succeeded.
2021-01-05 07:29:23.732Infoshepsync[4120,7584]Config file C:\Windows\Temp\asw.1ece7ab319c912c3\config.def successfully updated to version 3794
2021-01-05 07:29:26.741Infoshepsync[4120,7584]Postpone interval was reset
2021-01-05 07:29:26.761Infowizard[4120,7584]Running module version: HTMLayout.dll - '20.10.5824.0'
2021-01-05 07:29:26.779Infowizard[4120,7584]Loaded module version: C:\Windows\Temp\asw.1ece7ab319c912c3\HTMLayout.dll - '20.10.5824.0'
2021-01-05 07:29:26.846Infowizard[4120,7584]Setup gui was successfully started.
2021-01-05 07:29:26.847Infoinstcore[4120,7584]Sfx setup update has started.
2021-01-05 07:29:26.856Noticeservers[4120,7584]Load: 'urlpgm' key used as the program repository.
2021-01-05 07:29:26.866Infoservers[4120,7584]Server definition(s) loaded from 'C:\Windows\Temp\asw.1ece7ab319c912c3\servers.def'
2021-01-05 07:29:26.961InfoAres[4120,7584]{ctx} 'f3461309.iavs9x.u.avast.com' domain was resolved into [23.202.35.16]
2021-01-05 07:29:26.961InfoAres[4120,7584]{ctx} 'f3461309.iavs9x.u.avast.com' domain was resolved into [23.202.35.27]
2021-01-05 07:29:26.963InfoAres[4120,7584]{ctx} 's-iavs9x.avcdn.net' domain was resolved into [104.75.165.97]
2021-01-05 07:29:26.965InfoAres[4120,7584]{ctx} 'w5805295.iavs9x.u.avast.com' domain was resolved into [23.202.35.27]
2021-01-05 07:29:26.965InfoAres[4120,7584]{ctx} 'w5805295.iavs9x.u.avast.com' domain was resolved into [23.202.35.16]
2021-01-05 07:29:26.966InfoAres[4120,7584]{ctx} 'y8002308.iavs9x.u.avast.com' domain was resolved into [23.202.35.27]
2021-01-05 07:29:26.966InfoAres[4120,7584]{ctx} 'y8002308.iavs9x.u.avast.com' domain was resolved into [23.202.35.16]
2021-01-05 07:29:26.967InfoAres[4120,7584]{ctx} 'r3802239.iavs9x.u.avast.com' domain was resolved into [23.202.35.27]
2021-01-05 07:29:26.967InfoAres[4120,7584]{ctx} 'r3802239.iavs9x.u.avast.com' domain was resolved into [23.202.35.16]
2021-01-05 07:29:27.648InfoAres[4120,7584]{ctx} 'z4055813.iavs9x.u.avast.com' domain was resolved into [23.210.215.91]
2021-01-05 07:29:27.648InfoAres[4120,7584]{ctx} 'z4055813.iavs9x.u.avast.com' domain was resolved into [104.116.243.120]
2021-01-05 07:29:27.763InfoAres[4120,7584]{ctx} 'r3802239.iavs9x.u.avast.com' domain was resolved into [2600:1417:9800::1720:ec38]
2021-01-05 07:29:27.764InfoAres[4120,7584]{ctx} 'r3802239.iavs9x.u.avast.com' domain was resolved into [2600:1417:9800::1720:ec11]
2021-01-05 07:29:27.764InfoAres[4120,7584]{ctx} 'f3461309.iavs9x.u.avast.com' domain was resolved into [2600:1417:9800::1720:ec11]
2021-01-05 07:29:27.764InfoAres[4120,7584]{ctx} 'f3461309.iavs9x.u.avast.com' domain was resolved into [2600:1417:9800::1720:ec38]
2021-01-05 07:29:27.770InfoAres[4120,7584]{ctx} 's-iavs9x.avcdn.net' domain was resolved into [2600:140e:6:9bb::240d]
2021-01-05 07:29:27.770InfoAres[4120,7584]{ctx} 's-iavs9x.avcdn.net' domain was resolved into [2600:140e:6:987::240d]
2021-01-05 07:29:27.771InfoAres[4120,7584]{ctx} 'y8002308.iavs9x.u.avast.com' domain was resolved into [2600:1417:9800::1720:ec38]
2021-01-05 07:29:27.771InfoAres[4120,7584]{ctx} 'y8002308.iavs9x.u.avast.com' domain was resolved into [2600:1417:9800::1720:ec11]
2021-01-05 07:29:27.795InfoAres[4120,7584]{ctx} 'w5805295.iavs9x.u.avast.com' domain was resolved into [2600:1417:9800::1720:ec11]
2021-01-05 07:29:27.795InfoAres[4120,7584]{ctx} 'w5805295.iavs9x.u.avast.com' domain was resolved into [2600:1417:9800::1720:ec38]
2021-01-05 07:29:27.795InfoAres[4120,7584]{ctx} 'z4055813.iavs9x.u.avast.com' domain was resolved into [2600:1417:9800::1720:ec11]
2021-01-05 07:29:27.795InfoAres[4120,7584]{ctx} 'z4055813.iavs9x.u.avast.com' domain was resolved into [2600:1417:9800::1720:ec38]
2021-01-05 07:29:28.500Infoservers[4120,7584]'http://y8002308.iavs9x.u.avast.com/iavs9x' with [23.202.35.16] chosen for 'program'
2021-01-05 07:29:30.716WarningCurl[4120,7584]{ctx} 'http://y8002308.iavs9x.u.avast.com/iavs9x/~o_o~/stable/servers.def.vpx' from [23.202.35.16] was not downloaded (12007, Couldn't connect to server)
2021-01-05 07:29:31.248InfoCurl[4120,7584]{ctx} 'http://y8002308.iavs9x.u.avast.com/iavs9x/~o_o~/stable/servers.def.vpx' (3313B size, 3313B downloaded, without resume) from [23.202.35.16] was successfully downloaded
2021-01-05 07:29:31.250Fataldldwrap[4120,7584]HttpGet: unable to get the content of '~o_o~/stable/servers.def.vpx', code 2
2021-01-05 07:29:31.801Infotasks[4120,3676]task asw::ntp_time::detail::NtpTimeModule::synchronize: failed.
Exception: Unknown exception
Code: 0x0000274c (10060)

Offline r@vast

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