Author Topic: I was charged after my cancellation  (Read 1482 times)

0 Members and 1 Guest are viewing this topic.

Offline 228808259

  • Newbie
  • *
  • Posts: 1
I was charged after my cancellation
« on: January 07, 2021, 10:03:09 PM »
I had cancelled the subscription for Cleanup before I was charged. I don't know why it automatically renewed my subscription again without any of my operating. It just happened. Please refund that money. Thank you.

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 88854
  • No support PMs thanks
Re: I was charged after my cancellation
« Reply #1 on: January 07, 2021, 10:13:49 PM »
You can submit a refund request.  If you cancelled close to your auto payment mandate it could have gone through before it was actioned.

Refund request - https://support.avast.com/en-ww/contact/sales_refund If you haven't got the Order ID, etc enter 00000000 and give as much information that you can to help identify it.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security