Author Topic: Subscriptions list queries  (Read 304 times)

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Offline ronlee99

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Subscriptions list queries
« on: January 11, 2021, 12:25:28 AM »
According to my subscription list I have
A 1 year Premium Security, expiry 5.2.21
A 2 year Premium Security, expiry 31.7.21
A 2 year Secureline VPN, expiry 1.11.21 This has a note "Because you've unsubscribed, this subscription will no longer automatically renew."

A scan today says I have no VPN protection and takes me to a screen where I can download it.  I suspect that something similar is why I have 2 copies of the Premium Security.

I will not renew next month's Premium Security but why is Secureline VPN not working? 

Offline r@vast

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Re: Subscriptions list queries
« Reply #1 on: January 11, 2021, 12:54:11 PM »
According to my subscription list I have
A 1 year Premium Security, expiry 5.2.21
A 2 year Premium Security, expiry 31.7.21
A 2 year Secureline VPN, expiry 1.11.21 This has a note "Because you've unsubscribed, this subscription will no longer automatically renew."

A scan today says I have no VPN protection and takes me to a screen where I can download it.  I suspect that something similar is why I have 2 copies of the Premium Security.

I will not renew next month's Premium Security but why is Secureline VPN not working?

Hi,

Even though you have cancelled the subscription for Avast Secureline VPN, the license itself is still valid. Please make sure that Avast Secureline has been activated.
https://support.avast.com/en-gb/article/Activate-SecureLine-VPN/
For technical issues, you can contact support at https://support.avast.com/en-gb/contact/