I never ordered this anti-virus software and didn't (to my knowledge) download it. I have done everything I can think of to uninstall it according to your instructions. The software is no longer installed on my laptop but I can't get rid of the "Avast free antivirus" listing on my start menu. I don't want anything on my PC that I did not choose to have there. Please let me know how to permanently remove every trace of the software. Thank you, Jonathan Tieman