Author Topic: Where i could track Request number after i send a letter to support?  (Read 335 times)

0 Members and 1 Guest are viewing this topic.

Offline Andolt

  • Newbie
  • *
  • Posts: 1
Hello. Tooday i paid for avast Avast SecureLine VPN but wast redirect to the activation page after i made a payment. And money was removed. That's why i wrote a letter to support and i'm curious whom i could track my massedge. Because i couldn't find any menu to track it.  My Request number is 12402157.

Offline Asyn

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 68752
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Where i could track Request number after i send a letter to support?
« Reply #1 on: January 15, 2021, 04:54:07 PM »
Hi, I'm not aware of any "tracking feature".
Win8.1 [x64] - Avast PremSec 21.1.2444.Beta2 [UI.595] - EEK - Firefox ESR 78.7 [NS/uBO/PB] - TB 78.6.1
Avast-Tools: Secure Browser 88.0 - Cleanup P 20.1 - SecureLine 5.9 - Driver Updater 20.2 - CCleaner 5.76
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline rocksteady

  • Advanced Poster
  • **
  • Posts: 1001
Re: Where i could track Request number after i send a letter to support?
« Reply #2 on: January 16, 2021, 11:12:11 AM »
@Asyn. I think the OP is just asking how he can see if anyone in Avast support has received his support request. Not tracking feature of VPN or other.
As the OP has given support ref number in his message, I guess he has to wait for Avast Team member to respond re his Avast SecureLine VPN activation problem.

@Andholt. Your message was not very clear. Is what I have written above a fair understanding of what you are asking?

Also note there is a specific section of the Forum dedicated to SecureLine VPN here:
https://forum.avast.com/index.php?board=80.0
« Last Edit: January 16, 2021, 11:14:30 AM by rocksteady »

Offline Asyn

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 68752
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Where i could track Request number after i send a letter to support?
« Reply #3 on: January 16, 2021, 11:31:34 AM »
@Asyn. I think the OP is just asking how he can see if anyone in Avast support has received his support request. Not tracking feature of VPN or other.
As the OP has given support ref number in his message, I guess he has to wait for Avast Team member to respond re his Avast SecureLine VPN activation problem.
Hi Ed, Bob already reported it, but we probably won't get a reply on weekend. ;)
Win8.1 [x64] - Avast PremSec 21.1.2444.Beta2 [UI.595] - EEK - Firefox ESR 78.7 [NS/uBO/PB] - TB 78.6.1
Avast-Tools: Secure Browser 88.0 - Cleanup P 20.1 - SecureLine 5.9 - Driver Updater 20.2 - CCleaner 5.76
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline r@vast

  • Avast team
  • Advanced Poster
  • *
  • Posts: 981
Re: Where i could track Request number after i send a letter to support?
« Reply #4 on: January 18, 2021, 12:14:31 PM »
Hello. Tooday i paid for avast Avast SecureLine VPN but wast redirect to the activation page after i made a payment. And money was removed. That's why i wrote a letter to support and i'm curious whom i could track my massedge. Because i couldn't find any menu to track it.  My Request number is 12402157.

Hi,

Once you create a ticket/case you will receive a ticket/case ID via email. This acts as confirmation that we received your request. I can see that support already replied to your case/ticket.