Author Topic: licence cancelled without reason  (Read 1224 times)

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Offline davidstarpro

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licence cancelled without reason
« on: January 15, 2021, 04:41:43 AM »
On November 23 2020 I paid a license for 1 year of Avast Secure Line and now my license has been canceled for no reason.  This is a THEFT because my license expires until November 23 2021. Is there someone from Avast who can explain to me why they canceled my subscription or license?. ID de pedido 85056283800
« Last Edit: January 15, 2021, 04:44:22 AM by davidstarpro »

Offline r@vast

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Re: licence cancelled without reason
« Reply #1 on: January 15, 2021, 02:57:08 PM »
On November 23 2020 I paid a license for 1 year of Avast Secure Line and now my license has been canceled for no reason.  This is a THEFT because my license expires until November 23 2021. Is there someone from Avast who can explain to me why they canceled my subscription or license?. ID de pedido 85056283800

Hi,

The license was cancelled since you initiated a chargeback on January 7, 2021.

Offline davidstarpro

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Re: licence cancelled without reason
« Reply #2 on: January 15, 2021, 05:39:35 PM »
I don't remember doing it nor have I received a refund.  In any case I want the expiration to be respected until November 2021. I only remember having captioned the automatic renewal.  But not the license.  Can they fix it?

Offline davidstarpro

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Re: licence cancelled without reason
« Reply #3 on: January 16, 2021, 12:50:18 AM »
So when are you going to reactivate my License?  I paid for a 1 year subscription and I have only been 2 months.  What's up?

Offline DavidR

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Re: licence cancelled without reason
« Reply #4 on: January 16, 2021, 01:49:27 AM »
It doesn't appear that they will be given the response.

On November 23 2020 I paid a license for 1 year of Avast Secure Line and now my license has been canceled for no reason.  This is a THEFT because my license expires until November 23 2021. Is there someone from Avast who can explain to me why they canceled my subscription or license?. ID de pedido 85056283800

Hi,

The license was cancelled since you initiated a chargeback on January 7, 2021.
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Offline davidstarpro

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Re: licence cancelled without reason
« Reply #5 on: January 16, 2021, 02:38:37 AM »
It's strange but the Secure Line License was deactivated for me in Secure Line but activated it for another program: Avast Clean Up. For Avast Clean Up I bought another License that expires on March 31 2021. However when I try to enter the  License key for Secure Line is transferred to Clean Up. This is strange.  I always assumed that Avast was an honest and trustworthy company but this strange situation makes me doubt.  Is Avast still a company you can trust ?.

Offline bob3160

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Re: licence cancelled without reason
« Reply #6 on: January 16, 2021, 05:31:54 PM »
It's strange but the Secure Line License was deactivated for me in Secure Line but activated it for another program: Avast Clean Up. For Avast Clean Up I bought another License that expires on March 31 2021. However when I try to enter the  License key for Secure Line is transferred to Clean Up. This is strange.  I always assumed that Avast was an honest and trustworthy company but this strange situation makes me doubt.  Is Avast still a company you can trust ?.
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Offline davidstarpro

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Re: licence cancelled without reason
« Reply #7 on: January 16, 2021, 08:20:15 PM »
Thanks for giving me the link.  I already sent the information.  I do have the ID order that's why I request the restoration of the license.  I was already affected by this week because I have not been able to use it.

Offline r@vast

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Re: licence cancelled without reason
« Reply #8 on: January 18, 2021, 10:20:31 AM »
Thanks for giving me the link.  I already sent the information.  I do have the ID order that's why I request the restoration of the license.  I was already affected by this week because I have not been able to use it.

Hi,

Support has replied to your email and I would suggest that you follow their advice. Please check this transaction with your bank.