adware problem

[Suzem]

What I am getting when I try to get on the Internet (IE version 6) is a page that says:

"The page cannot be displayed

The page you are looking for is currently unavailable.  The Web site might be experiencing technical dificulties . . . ."

That is the only error message I am getting. 

I am using XP, sp2.

[DavidR]

Have you tried a different browser, firefox or opera ?
Have you tried pausing ot terminating the Web Shield provider ?

If this works, then it is likely that the web shield provider is being blocked.
What is your firewall and does it allow ashWebSv.exe to connect ?

[DavidR]

A google search for the common errors (The page cannot be displayed) and (
The page you are looking for is currently unavailable) returns many hits.

See http://support.microsoft.com/kb/241344 and http://support.microsoft.com/kb/813951 see if they offer up any help.

[Tarq57]

It does seem the spyware in the restore point issue is not related to the connection problem. Was there anything else you were doing to the PC at the time? Any settings changed, programs changed, other scans going on etc? Could you have inadvertantly deleted something else?  Is it possible for other programs on the computer eg AV updates, email, etc to connect? Cable, or dial up? Checked with your ISP that there isn't a network problem? Is the modem indicating connectivity? What sort of firewall is it and do you also have an antispyware program resident?
A bit more info, if you have any, might help.

[DavidR]

I found another tool that you can try, http://www.snapfiles.com/get/lspfix.html, similar to the winsockxpfix but slightly different.

[Spiritsongs]

   Hi David :

     The "LSP-Fix" site I mentioned in the "P.S." of my post is superior to
     Snapfiles because it offers an "exe" version, as well as a "zip" version .