Author Topic: Avast Premium Security and Outlook (Office 2019) under Windows 10  (Read 2233 times)

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Offline rkmills812

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Re: Avast Premium Security and Outlook (Office 2019) under Windows 10
« Reply #15 on: January 28, 2021, 05:21:55 PM »
File ID:  BXG73

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Offline Asyn

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Re: Avast Premium Security and Outlook (Office 2019) under Windows 10
« Reply #16 on: January 28, 2021, 05:27:16 PM »
File ID:  BXG73

Thanks!
OK, done. You're welcome.
Win 8.1 [x64] - Avast PremSec 21.11.6787.IBC [UI.681] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline HK

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Re: Avast Premium Security and Outlook (Office 2019) under Windows 10
« Reply #17 on: January 29, 2021, 04:36:10 PM »
Hi rkmils812,

I'm very sorry for the troubles with the Mailshield.

I wasn't able to reproduce your issue and unfortunately, provided logs do not contain debug records.
Could you please enable debug logging (Menu > Settings > General > Troubleshooting > Enable debug logging), reproduce your issue (sync problems in outlook when mail shield is running).
Create a support package (https://support.avast.com/en-eu/article/Submit-support-file) and post the ID here.

Thanks in advance,
HK

Offline rkmills812

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Re: Avast Premium Security and Outlook (Office 2019) under Windows 10
« Reply #18 on: January 29, 2021, 05:01:59 PM »
File ID: NUUZO

File Name: 20210129_1557_NUUZO_203099170.zip

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Offline rkmills812

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Re: Avast Premium Security and Outlook (Office 2019) under Windows 10
« Reply #19 on: February 03, 2021, 04:36:16 PM »
HK:

Any update on my issue?

I did receive an email from Miroslav Jenšík with the Avast Support Team who inquired about a ticket number.  I replied that all I had was the File ID and File Name reference below, and that I had submitted that information under your direction via this forum.

Thanks In Advance for any updates.

Ronnie

Offline HK

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Re: Avast Premium Security and Outlook (Office 2019) under Windows 10
« Reply #20 on: February 05, 2021, 02:42:54 PM »
Hi rkmills,

sorry for the late reply. Your issue was forwarded to the mailshield developer. Me or Jaroslav Jensik will come back to you once it is fixed.

Best regards,
HK

Offline rkmills812

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Re: Avast Premium Security and Outlook (Office 2019) under Windows 10
« Reply #21 on: February 26, 2021, 05:23:33 PM »
I just downloaded the latest AVAST update [version 21.1.2449 (build 20.10.5824.639)] to the computer impacted by the Outlook/GMail conflict described in this post, and it's still not resolved.

Is the development team still working on this?

Please Advise.

Thanks!