Author Topic: Secureline keeps disconnecting/reconnecting  (Read 6187 times)

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Offline David2643

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Secureline keeps disconnecting/reconnecting
« on: January 26, 2021, 03:27:27 PM »
This has been happening for a while now. I thought it was my nbn coonnection but that's not affected, just the Secureline (premium user)

Offline Asyn

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Re: Secureline keeps disconnecting/reconnecting
« Reply #1 on: January 26, 2021, 03:41:32 PM »
Which platform/version/OS etc. ??
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline David2643

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Re: Secureline keeps disconnecting/reconnecting
« Reply #2 on: January 27, 2021, 10:02:10 AM »
Windows 10
version 5.8.5262

Offline Asyn

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Re: Secureline keeps disconnecting/reconnecting
« Reply #3 on: January 27, 2021, 10:46:15 AM »
See if it helps to uninstall/reinstall ASL.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline vladimir.matviyenko

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Re: Secureline keeps disconnecting/reconnecting
« Reply #4 on: May 07, 2021, 09:11:59 AM »
Have the same annoying problem that persists for one month.
Un- and reinstalling doesn't fix the problem.
OS Windows 10 Pro.
Any idea about the root cause of the bug? is it a failure of ASL by itself or maybe is an internet provider guilty?
I've arranged an experiment, monitoring the Avast SecureLine VPN while connected to few different internet providers.
So being connected via ethernet to my cable provider the program did work for appr. two hours without disconnection. While doing that I tested the program on another laptop that was connected to a mobile internet provider. The program worked about four hours, then it disconnected. At the same time, ASL disconnected which ran via ethernet. The programs dis- and reconnected many times on both PCs and remain afterwards stable for about two hours. What could be the reason?
« Last Edit: May 07, 2021, 07:27:14 PM by vladimir.matviyenko »

Offline r@vast

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Re: Secureline keeps disconnecting/reconnecting
« Reply #5 on: May 07, 2021, 11:02:15 AM »
Have the same annoying problem that persists for one month.
Un- and reinstalling doesn't fix the problem.
OS Windows 10 Pro.

Hi,

What is your current version of Avast SecureLine?
Is this an intermittent issue?

Offline nikola.pejakovic

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Re: Secureline keeps disconnecting/reconnecting
« Reply #6 on: May 07, 2021, 01:29:12 PM »
Hi, I have the same problems.
Can't work like this. Always get disconnected from my virtual machine. Really annoying.
Internet for Safari works, but not Citrix anymore.
Avast says, when I turn off the VPN, I'm not 100% secured anymore. How much security is left
Do I really have to change to Symantec or similar?
I´ m using Mac OS.
Before it worked very well, since one or two weeks, I experience these problems.
Do I have to do some confgurations for Citrix, now?
« Last Edit: May 07, 2021, 01:37:52 PM by nikola.pejakovic »

Offline vladimir.matviyenko

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Re: Secureline keeps disconnecting/reconnecting
« Reply #7 on: May 07, 2021, 06:45:45 PM »
Have the same annoying problem that persists for one month.
Un- and reinstalling doesn't fix the problem.
OS Windows 10 Pro.

Hi,

What is your current version of Avast SecureLine?
Is this an intermittent issue?

Software version 5.11.5502

Offline vladimir.matviyenko

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Re: Secureline keeps disconnecting/reconnecting
« Reply #8 on: May 07, 2021, 06:55:45 PM »
Have the same annoying problem that persists for one month.
Un- and reinstalling doesn't fix the problem.
OS Windows 10 Pro.

Hi,

What is your current version of Avast SecureLine?
Is this an intermittent issue?

Yes, it is an intermitted issue.

Offline r@vast

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Re: Secureline keeps disconnecting/reconnecting
« Reply #9 on: May 10, 2021, 03:15:17 PM »
Have the same annoying problem that persists for one month.
Un- and reinstalling doesn't fix the problem.
OS Windows 10 Pro.

Hi,

What is your current version of Avast SecureLine?
Is this an intermittent issue?

Yes, it is an intermitted issue.

Hi,

Could you please contact us via https://support.avast.com/en-ww/contact/