Author Topic: Avast Cleanup - some feedback  (Read 770 times)

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Offline tom.dials

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Avast Cleanup - some feedback
« on: January 29, 2021, 12:16:31 AM »
Sending this 'in the blind' in hopes that someone from Customer Service/Feedback reads it, as I can find no simple way to simply send a message from the product or account pages. I purchase the multi-device license for Cleanup and installed on my two Windows machines. Could download the Mac version of the *.dmg file on my two iPads but not install...it may be that I'm slow, but I thought IOS was IOS and Mac would work on iPad/iPhone. It is not easily apparent to the casual observer that Cleanup will not install on an mobile IOS device, only Mac. Got thru to tech support and had that explained to me - would really have been nice to know when I made the purchase. Suggest you make that bit of information somewhat easier to find/understand for future customers. Good experience with tech support...that's a plus!

Offline Stellarman

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Re: Avast Cleanup - some feedback
« Reply #1 on: February 12, 2021, 09:49:53 AM »
Sending this 'in the blind' in hopes that someone from Customer Service/Feedback reads it, as I can find no simple way to simply send a message from the product or account pages. I purchase the multi-device license for Cleanup and installed on my two Windows machines. Could download the Mac version of the *.dmg file on my two iPads but not install...it may be that I'm slow, but I thought IOS was IOS and Mac would work on iPad/iPhone. It is not easily apparent to the casual observer that Cleanup will not install on an mobile IOS device, only Mac. Got thru to tech support and had that explained to me - would really have been nice to know when I made the purchase. Suggest you make that bit of information somewhat easier to find/understand for future customers. Good experience with tech support...that's a plus!

Hello,

thank you for your feedback, we really appreciate that!
I already passed it to our marketing colleagues to take a closer look at the description of our Multi-device license as we could definitely improve it to explicitly mention on which platforms we do not have any product yet.

I hope you will be happy with at least our Cleanup for Windows product.

Thank you and have a nice day!