VPN not protecting my privacy

[Frankie squasher]

I use the Avast VPN when downloading. I received a message to my e-mail stating a notice of claimed infringement from ISPSM transfered to me by my internet provider.
Sent by
On behalf of Vobile, Inc. as an agent for ViacomCBS Inc.
Brad Bo
Address: 2880 Lakeside Drive, Suite 360
Santa Clara, CA 95054, United States
Email: p2p@viacomcbs.copyright-notice.com
408.217.5000

How can they trace me back to my internet provider?

[DavidR]

I honestly don't know (as an avast user), there could be many ways they could obtain your email address.  From someones hacked systems email address list, from a hacked site of which has your email address, your email address being hacked,etc.

I don't know how they could identify your ISP from your connection and then how your ISP could identify it was you.  Yes it is technically possible, but time consuming.

There have also been scams very similar to this where the would try to extort money.  So I would advise caution in any response, e.g. how do you know it is your ISP as those details could also be harvested.

[r@vast]

I use the Avast VPN when downloading. I received a message to my e-mail stating a notice of claimed infringement from ISPSM transfered to me by my internet provider.
Sent by
On behalf of Vobile, Inc. as an agent for ViacomCBS Inc.
Brad Bo
Address: 2880 Lakeside Drive, Suite 360
Santa Clara, CA 95054, United States
Email: p2p@viacomcbs.copyright-notice.com
408.217.5000

How can they trace me back to my internet provider?

Hi,

This would only happen if the VPN connection was not established. If the VPN was on then Avast would have received the DMCA report. Consider enabling Kill Switch if you have not done so yet. This ensures that your online activity remains private. https://support.avast.com/en-ww/article/Use-SecureLine-VPN-standalone/