The Ad Block is gone

[Olga Fomicheva]

Thanks all for raising this issue with us.

We are aware that for some of you Adblock has disappeared. Our engineers and QA team are working on a fix to make sure Adblock, Anti-Track and the other built-in security and privacy solutions are performing as normal.
We had identified a bug and because your safety is number one for us, we had to turn off some functionalities. Things should go back to normal shortly.

When I go to 'secure://extensions' and choose developer mode none of the extensions appear. Not Anti-Track, Ad Block, or any others. The screen is just blank

In Security And Privacy Center a toggle shows up for some things, but not Ad Block.

I've updated the browser and Windows. I reinstalled the browser and rebooted.

Any ideas why Ad Block and other extensions would still not appear?

Could you please provide us with Diagnostic Information? You can find it in Settings => About Avast Secure Browser => Diagnostic Information. That will help us, thanks!

Regards,
Olga.

[Asyn]

@Asyn
I'm using Avast Secure VPN as well, does that complicate matters?

Nope.

[Asyn]

We had identified a bug and because your safety is number one for us, we had to turn off some functionalities. Things should go back to normal shortly.

Hi Olga, it might had helped to announce that in advance..!!

[bob3160]

We had identified a bug and because your safety is number one for us, we had to turn off some functionalities. Things should go back to normal shortly.

Hi Olga, it might had helped to announce that in advance..!!

Especially since this seems to only affect new installs.
Our replies would certainly have been different and a lot easier to construct.

[nick hf]

@ Olga Fomicheva
Thanks for the explanation re Adblock etc, does this also apply to Bank Mode as well?

[bob3160]

@ Olga Fomicheva
Thanks for the explanation re Adblock etc, does this also apply to Bank Mode as well?

Try your update again, the update to 88.1 should now be working.

[nick hf]

@ Olga Fomicheva
Thanks for the explanation re Adblock etc, does this also apply to Bank Mode as well?

Try your update again, the update to 88.1 should now be working.

Unfortunately not yet. I've tried updating and it still says "Avast Secure Browser is up to date Version 88.0.7977.151 (Official Build) (64-bit)"
Adblock I can live without, but the absence of Bank Mode is causing me concern.

[bob3160]

@ Olga Fomicheva
Thanks for the explanation re Adblock etc, does this also apply to Bank Mode as well?

Try your update again, the update to 88.1 should now be working.

Unfortunately not yet. I've tried updating and it still says "Avast Secure Browser is up to date Version 88.0.7977.151 (Official Build) (64-bit)"
Adblock I can live without, but the absence of Bank Mode is causing me concern.

Can you do a right-click on the Avast icon in the system tray and select it from there?

[nick hf]

@bob3160
Thanks for the suggestion, but I'm not sure what the system tray is. If I right mouse clicked on the Avast Browser icon at the bottom of my screen and it allows me to launch a new window or to launch a new Private Mode window etc, but no Bank Mode.

[bob3160]

@bob3160
Thanks for the suggestion, but I'm not sure what the system tray is. If I right mouse clicked on the Avast Browser icon at the bottom of my screen and it allows me to launch a new window or to launch a new Private Mode window etc, but no Bank Mode.

Not the browser icon.
The Avast AV icon (bottom right) You may need to select show hidden icons if you don't show all items.

[nick hf]

@bob3160
Thanks for your attempts to help, but it's all a bit over my head. I guess I'll just have to wait until Avast makes the updated version more widely available.
I use their Premium Security and their Secure Line as well, but this has knocked my confidence in their products a bit.

[Olga Fomicheva]

@ Olga Fomicheva
Thanks for the explanation re Adblock etc, does this also apply to Bank Mode as well?

That might happen, can I ask you for Diagnostic info, so I can check your case? You can find it in Settings => About Avast Secure Browser => Diagnostic Information.
That will help, thanks!

Kind Regards,
Olga.

[nick hf]

@ Olga
Here is my diagnostic information, thank you for trying to help.

Diagnostic Information

executable_path=C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\Nick\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 10 v2004 (x64)
av_version=20.10.2442
urlscanner_version=1.7.0.287
host_prefix=
browser_version=88.0.7977.151 (Official Build (64-bit))
cgid=100
cid=6205
uid=8feb5df833af444a840c8b800d56d5d2

Channel: stable
OS language: en-gb
Browser language: en-GB
Search Engine URL: https://www.bing.com/search?pc=CBHS&ptag=N{bing:campaignId}D{bing:installDate}A9DFA1A1FF2&form={bing:formCode}&conlogo=CT3210127&q={searchTerms}
Omaha version: 1.8.1065.0

Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
ekmkelgimdicdgkflkakgmjcghgpdnji : Messaging : 1.3.0.202
jfienbjnlgckpimbcebandbgppmfdjfk : User Feedback : 2.0.46
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
mfehgcgbbipciphmccgaenjidiccnmng : Cloud Print : 0.1
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.15
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 8820.1109.0.1

Disabled extensions:

[Olga Fomicheva]

Thank you for providing us with the Diagnostic info. I will investigate it and come back to you.

Kind Regards,
Olga.

[Olga Fomicheva]

@ nik hf
Your extensions list is almost empty, Bank Mode ext is not presented. Please try a new clean installation of the Secure Browser.

• Download the installer https://www.avast.com/en-us/secure-browser
• If you have any custom bookmarks, please save them. You can import them after the re-installation.
  ⋮ Menu (three dots) in the top-right corner and select Bookmarks ▸ Bookmark manager.
  
• Download the Secure Browser Removal tool from here: https://download.avastbrowser.com/avast_secure_browser_uninstall.exe
• Uninstall Secure Browser via Programs and Features - Reboot.
• Run the removal tool - reboot.
• Run the installer.
• Import your favorite Bookmarks if you have them.

Bank mode option should appear in ⋮ Menu (three dots) in the top-right corner.
Please, let me know if that helped.

Kind Regards,
Olga.