Author Topic: Bought lincese through Amazon but app shows "subscription" with auto-renewal?!  (Read 3755 times)

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Offline VSG

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Hi there,

I'm new to Avast SecureLine VPN but I wanted something to go along with my Avast Premium Security.
So I ordered a single year 5 devices-license from Amazon and got an activation code. That worked, I activated my installation of Avast SecureLine VPN – but in the app (using MacOS) when I hit Menu / Subscriptions it reads "364 days left" with an auto-renewal subscription. I don't get it – I bought a single year license, I don't want a subscription and how the heck are they going to renew if they don't have my billing-address let alone credit card information?! All I had was an activation code.

That saying, the subscription doesn't show up in my Avast Account so I have no way of cancelling that – if ever I had to.

Any advice on what to make of this is highly appreciated.
Thanks and best regards,
VSG

PS: Little update, I managed to get the subscription to show up in my Avast account by installing the app on a tablet and linking the activation code to the account. However, now in my Avast account it says "subscription status" is "not available". What should I do now?
« Last Edit: February 06, 2021, 04:43:12 PM by VSG »

Offline Asyn

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Offline VSG

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-> https://support.avast.com/en-ww/article/Unsubscribe-FAQ/

Well, thank you, although your post isn't really helpful.

I've already been through the Support-FAQs but what I'm experiencing isn't really reflected there. And I already have emailed Avast-support but the information after sending that the support-team is out of office due to the pandemic isn't comforting at all. Does that mean support-mails aren't answered at all?! Should you just be more patient? Why don't you get a confirmation email of the message you sent to the support-team to inform you of a ticket-id or something like that?

Of course I'll wait a few days before following up on my query, but to say the Avast-support-experience invokes confidence is a quite an overstatement at this point.
Best regards,
VSG

Offline Asyn

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Excerpt from the FAQ: If you purchased an Avast product in a retail store or via an online reseller (such as Staples, Walmart, or Amazon), you need to contact the store or reseller directly for information.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
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Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline VSG

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Excerpt from the FAQ: If you purchased an Avast product in a retail store or via an online reseller (such as Staples, Walmart, or Amazon), you need to contact the store or reseller directly for information.

Hello,

again, I'm sorry, but your answer isn't helpful.
Your quote refers to "How can I request a refund for a product purchased via a retail store or third-party reseller?" within the Sales and Billings FAQ. I don't want to get a refund.
I want to know if I have to cancel a subscription (although I haven't bought a subscription but a 1-year-license) and if I have to cancel it, where and how can I do that if in my Avast Account the subscription status is "not available" but an expiration date is shown?

Any helpful advice is appreciated.
Best regards
VSG

Offline bob3160

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Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.
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Offline VSG

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Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.

Thank you for your answer.
I already have emailed Avast-support and I hope they get back to me soon. But the information after sending that the support-team is out of office due to the pandemic isn't really comforting. I hope to hear from them and when I do, I'll give an update here so anyone else with the same problem will know what to do.

Best regards
VSG

Offline bob3160

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Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.

Thank you for your answer.
I already have emailed Avast-support and I hope they get back to me soon. But the information after sending that the support-team is out of office due to the pandemic isn't really comforting. I hope to hear from them and when I do, I'll give an update here so anyone else with the same problem will know what to do.

Best regards
VSG
You also need to realize this is the weekend.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.12, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline VSG

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The internet is such a funny place. I never said I had to wait for too long. Nor did I say their support didn’t answer. I said there are things about their communication in the support form that should be improved – and I stand by that.

Anyway, to give an update regarding the matter: I've heard back from the AVAST-support by now and they told me that the activation code I received from the Amazon Marketplace-reseller – although it is working – is invalid. Probably a pirated activation code. I have reported the reseller to AVAST and deactivated my installations. It's a pity because there literally is no other way to buy a one-year-licence of AVAST SecureLine VPN anywhere. Either get a subscription or get another service.

I hope this helps anyone regarding this problem. If you see licenses on Amazon and other platforms that seem too cheap and you don't get a retail-box, the activation codes probably aren't valid, even if they appear to be working. Beware.

Best regards
VSG

Offline schmidthouse

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The internet is such a funny place. I never said I had to wait for too long. Nor did I say their support didn’t answer. I said there are things about their communication in the support form that should be improved – and I stand by that.

Anyway, to give an update regarding the matter: I've heard back from the AVAST-support by now and they told me that the activation code I received from the Amazon Marketplace-reseller – although it is working – is invalid. Probably a pirated activation code. I have reported the reseller to AVAST and deactivated my installations. It's a pity because there literally is no other way to buy a one-year-licence of AVAST SecureLine VPN anywhere. Either get a subscription or get another service.

I hope this helps anyone regarding this problem. If you see licenses on Amazon and other platforms that seem too cheap and you don't get a retail-box, the activation codes probably aren't valid, even if they appear to be working. Beware.

Best regards
VSG

Not sure what the issue is, Have you seen this?
https://www.avast.com/en-ca/secureline-vpn#pc
***HP ENVY 15K LT W10 Pro 21H2 64Bit/250GB SSD/16GB Ram/ADU v.22.4b/VS/SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 21H2 64Bit/1TB HD/8GB Ram/ADU v.22.4b/VS/SANDBOXIE/HotSpot Shield
 Avast Mobile Ultimate (Android)
LAYERED SECURITY SOFTWARE

Offline Asyn

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I hope this helps anyone regarding this problem. If you see licenses on Amazon and other platforms that seem too cheap and you don't get a retail-box, the activation codes probably aren't valid, even if they appear to be working. Beware.

Best regards
VSG
Thanks for the feedback.

-> https://support.avast.com/en-ww/article/26/
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
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Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0