Error Code 42136

[kayjay1]

Hi everyone, I'm new to this forum and would very much appreciate a little advice.

Yesterday, I finally completed a clean reinstallation of Windows XP SP1a Home Edition and upgraded to SP2.  I also installed various other software.  This morning, I ran a scheduled boot scan with Avast - the log displayed an error code of 42136.  I see that in your FAQ the error code relates to a Windows Help File {CHM archive is currupted}.  The question is...... how do I go about resolving/correcting this issue?  Any suggestions would be very helpful to me - I am still very much a novice at this. 

Thanks in advance.

[igor]

I don't think there's any issue here (the message from avast! just means that it wasn't able to scan the content of the file because the archive seems to be corrupted - but there's nothing to worry about here). So, I'd probably suggest to ignore the message.

Out of curiosity, however - what is the filename(s) where this error is reported?

[kayjay1]

Hi Igor, thank you for your response.  The log file you requested reports the following:

File C:\WINDOWS\Installer\$PatchCache$\Managed\AE4454BC981CEF14E9A36795D1BD58B2\7.0.430\SB_Overview.chm.A52FC9C8_19B1_4BD0_95E8_3E4D81AA013F\UG_SB_Body.pdf Error 42136 {CHM archive is corrupted.}

[NickGolovko]

What's wrong here? The AV has found a CHM file that it can't unpack, so it says it is corrupted. I don't think this is a correctable issue.

[igor]

Well, the reason I was asking about the file was that there is a possibility that the file is not really corrupted, just avast! cannot unpack it correctly (which may be correctable if it was the case).

I must say I don't know what's the content of the PatchCache folder (maybe only parts of the files to be patched? - the file would indeed be "corrupted" in this case). Can you upload the listed file into ftp://ftp.avast.com/incoming ? I'd take a look at it...
Thanks.

[kayjay1]

Okay, thank you NickGolovko  for your reassurance.  So, this error isn't a problem then (that's a relief - I hadn't a clue what it actually meant).  In fact, I have just run a search on my pc and have found that the filename relates to a Roxio Media Creator 7 Storyboard help file which I'm able to access and view in the Roxio program file.  I presume that the file found in Windows was just part of the Roxio installation process......am I correct in this assumption or am I just being a complete half wit?  Sorry to sound so dumb............

[kayjay1]

Well, the reason I was asking about the file was that there is a possibility that the file is not really corrupted, just avast! cannot unpack it correctly (which may be correctable if it was the case).

I must say I don't know what's the content of the PatchCache folder (maybe only parts of the files to be patched? - the file would indeed be "corrupted" in this case). Can you upload the listed file into ftp://ftp.avast.com/incoming ? I'd take a look at it...
Thanks.

Oh now I feel really stupid......how do I actually find and upload the listed file?  I have run a search for the full filename - Windows\Installer\ etc., etc., but nothing could be found.  I have found both the following files: SB_overview.chm and UG_SB_Body.pdf in the Roxio Media Creator7 Program file.......are these the files you need?

[kayjay1]

 

[igor]

What file manager do you use? Windows Explorer?
How big is the file, btw? Maybe you could send it to me by e-mail.

[kayjay1]

Hi igor ,

In response:

What file manager do you use?

I use Windows Explorer.

How big is the file, btw?

As stated previously, I had no luck in finding the full filename which showed up in the Avast log. C:\WINDOWS\Installer\$PatchCache$\Managed\AE4454BC981CEF14E9A36795D1BD58B2\7.0.430\SB_Overview.chm.A52FC9C8_19B1_4BD0_95E8_3E4D81AA013F\UG_SB_Body.pdf Error 42136{CHM archive is corrupted.}- File not found.

Which file/s would you like, the chm file(782KB), the pdf file (1.43MB) the containing 'Help' folder(61.9MB) inside the Easy Media Creator Program or none of these?  Please let me know so I can send you the correct info.