Author Topic: Improper payment  (Read 1344 times)

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Offline Mazaias

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Improper payment
« on: February 09, 2021, 10:40:30 PM »

Hi.

My current subscription was for 3 devices and 2 years. It expired on February 24, 2021. And today, February 9, I received a charge of € 89.99. The subscription was automatically renewed with 10 devices and one year. I have not given any consent for this. I don't have any automatic renewal set up and at least for 10 devices when I only use 3. I always renew manually a few days before expiration.

I have canceled the subscription but it remains until February 24, 2022. I do not plan to pay € 89 when I always pay € 59 for what I need.

What I can do?

Offline Asyn

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Re: Improper payment
« Reply #1 on: February 10, 2021, 08:17:16 AM »
Win 8.1 [x64] - Avast PremSec 21.11.6787.IBC [UI.681] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Luigi126

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Re: Improper payment
« Reply #2 on: February 18, 2021, 08:06:31 PM »
I am very angry with Avast! Many day before expiry date, i have Paid 89,99 euros IN AUTOMATIC on Paypal without preliminar notification for a new year Avast Premuim Security protection for 10 devices. I not have 10 devices! Can i change or cancel UNWANTED LICENCE with money back? Thank for help!   >:( >:( >:(

Offline aih

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Re: Improper payment
« Reply #3 on: February 18, 2021, 08:35:13 PM »
-> https://support.avast.com/en-ww/article/Sale-Billing-FAQ/
I am very angry with Avast! Many day before expiry date, i have Paid pounds 49.99 IN AUTOMATIC renewal l without preliminar notification for a new year Avast Premuim Security protection for 10 devices. I do not have 10 devices! Can i change or cancel UNWANTED LICENCE with money back? Thank for help!   >:( >:( >:(

Offline r@vast

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Re: Improper payment
« Reply #4 on: February 19, 2021, 05:09:11 PM »
I am very angry with Avast! Many day before expiry date, i have Paid 89,99 euros IN AUTOMATIC on Paypal without preliminar notification for a new year Avast Premuim Security protection for 10 devices. I not have 10 devices! Can i change or cancel UNWANTED LICENCE with money back? Thank for help!   >:( >:( >:(

Hi,

We always send out notifications to remind you that you have a subscription with us and that it will be renewed. In your case, we sent out a reminder notification on 1/19/21 and then once gain on    2/18/21 we sent out a confirmation email to inform you that the renewal has taken place.
To request a refund, please use this link https://support.avast.com/en-ww/contact/sales