Author Topic: false alarm for game "granny in paradise"  (Read 6707 times)

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Philbee

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false alarm for game "granny in paradise"
« on: November 16, 2006, 01:34:23 AM »
hi.  i am using avast 4.7 home edition, and i am getting a false alarm on the following file in the game "granny in paradise".  the file is "granny_download_r1a.exe".  this appears to be a file that is specific to the version of the game from real networks "real arcade".  we called real networks tech support and they told us it was a false alarm, and this was confirmed when i submitted the file to Virus Total, and avast was the only scanner to come up as saying this file was infected.

hopefully updated definitions will be released soon, so that this false alarm can be fixed.  i love avast home and would absolutely hate to switch because of a false alarm.

any info on this is much appreciated.  thank's in advance for any help on this matter.

Philbee

  • Guest
Re: false alarm for game "granny in paradise"
« Reply #1 on: November 16, 2006, 01:48:21 AM »
here is the virus total information.  i am using the most recent virus definitions for avast, dated 11-15-06.

Complete scanning result of "granny_download_r1a.exe", received in VirusTotal at 11.16.2006, 01:43:38 (CET).

Antivirus   Version   Update   Result
AntiVir   7.2.0.39   11.15.2006   no virus found
Authentium   4.93.8   11.15.2006   no virus found
Avast   4.7.892.0   11.15.2006   Win32:Adloader-AZ
AVG   386   11.15.2006   no virus found
BitDefender   7.2   11.16.2006   no virus found
CAT-QuickHeal   8.00   11.15.2006   no virus found
ClamAV   devel-20060426   11.16.2006   no virus found
DrWeb   4.33   11.15.2006   no virus found
eTrust-InoculateIT   23.73.56   11.15.2006   no virus found
eTrust-Vet   30.3.3194   11.15.2006   no virus found
Ewido   4.0   11.15.2006   no virus found
Fortinet   2.82.0.0   11.15.2006   no virus found
F-Prot   3.16f   11.15.2006   no virus found
F-Prot4   4.2.1.29   11.14.2006   no virus found
Ikarus   0.2.65.0   11.15.2006   no virus found
Kaspersky   4.0.2.24   11.16.2006   no virus found
McAfee   4896   11.15.2006   no virus found
Microsoft   1.1609    11.16.2006   no virus found
NOD32v2   1868   11.15.2006   no virus found
Norman   5.80.02   11.15.2006   no virus found
Panda   9.0.0.4   11.15.2006   no virus found
Prevx1   V2   11.16.2006   no virus found
Sophos   4.11.0   11.15.2006   no virus found
TheHacker   6.0.1.119   11.15.2006   no virus found
UNA   1.83   11.15.2006   no virus found
VBA32   3.11.1   11.15.2006   no virus found
VirusBuster   4.3.15:9   11.15.2006   no virus found

Aditional Information
File size: 954973 bytes
MD5: 1403caa4e8e063af8b3043cfe2b2ce92
SHA1: 94c7537c2348f5339c4458427f490a3ce55bc02f
« Last Edit: November 16, 2006, 01:49:54 AM by Philbee »

Offline Lisandro

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Re: false alarm for game "granny in paradise"
« Reply #2 on: November 16, 2006, 01:57:56 AM »
hopefully updated definitions will be released soon, so that this false alarm can be fixed.
Me too.

i love avast home and would absolutely hate to switch because of a false alarm.
Are you going to move just because of one false alarm?  ::)
You don't have to. Just add it to the Exclusion lists:

For the Standard Shield provider (on-access scanning):
Left click the 'a' blue icon, click on the provider icon at left and then Customize.
Go to Advanced tab and click on Add button...

For the other providers (on-demmand scanning):
Right click the 'a' blue icon, click Program Settings.
Go to Exclusions tab and click on Add button...

You can use wildcards like * and ?.
But be carefull, you should 'exclude' that many files that let your system in danger.
The best things in life are free.

Philbee

  • Guest
Re: false alarm for game "granny in paradise"
« Reply #3 on: November 16, 2006, 02:20:21 AM »
thank you tech.  i followed your instructions and added the file to the exclusion lists in on-demand scanning and on-access scanning.   hopefully a new database update will be released that will fix the false alarm.  how long does it usually take to fix a false alarm?

Offline Lisandro

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Re: false alarm for game "granny in paradise"
« Reply #4 on: November 16, 2006, 02:28:04 AM »
How long does it usually take to fix a false alarm?
It really depends on how extended is the false alarm...
From some hours to some days  8)
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Philbee

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Re: false alarm for game "granny in paradise"
« Reply #5 on: November 16, 2006, 02:32:43 AM »
i'm hoping they will correct it soon.  aside from this one little glitch, avast home has proven to be superior to any other antivirus solution i have tried.

Offline Lisandro

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Re: false alarm for game "granny in paradise"
« Reply #6 on: November 16, 2006, 02:40:43 AM »
i'm hoping they will correct it soon.
Me too...

aside from this one little glitch, avast home has proven to be superior to any other antivirus solution i have tried.
Me too (2)...  ;D
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Offline igor

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Re: false alarm for game "granny in paradise"
« Reply #7 on: November 16, 2006, 01:04:45 PM »
Can you please send the file in password-protected ZIP or RAR to virus@avast.com ?
Or, if it's too big, can you upload it to ftp://ftp.avast.com/incoming ?
Thanks.

Philbee

  • Guest
Re: false alarm for game "granny in paradise"
« Reply #8 on: November 16, 2006, 02:01:05 PM »
that's exactly what i did.  i sent it to a tech support person just a few moments ago.

Philbee

  • Guest
Re: false alarm for game "granny in paradise"
« Reply #9 on: November 16, 2006, 07:49:41 PM »
i have not yet heard back from tech support, but they now have the file in question, so i am hopeful they are working on updated virus database files that will correct the problem. :)

Offline Bluesman

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Re: false alarm for game "granny in paradise"
« Reply #10 on: November 17, 2006, 06:56:58 PM »
i have not yet heard back from tech support, but they now have the file in question, so i am hopeful they are working on updated virus database files that will correct the problem. :)

They usally don't answer back, but we all hope, everything will be fixed in the upcomming updates with your fp.
« Last Edit: November 17, 2006, 07:15:02 PM by Bluesman »
"The blues are the roots, everything else is the fruits" -Willie Dixon

Philbee

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Re: false alarm for game "granny in paradise"
« Reply #11 on: November 18, 2006, 10:30:38 PM »
i would VERY much like to report that the new virus database update today 11-18-06 completely FIXED the false alarm!! :)  :D

now that is what i call EXCELLENT tech support for a free product, and i am definitely going to continue using avast home. 

not only that, but i am going to recommend avast home to everybody i know who is looking for a really good free antivirus solution!

great job avast tech support!

Offline Lisandro

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Re: false alarm for game "granny in paradise"
« Reply #12 on: November 18, 2006, 11:26:19 PM »
now that is what i call EXCELLENT tech support for a free product, and i am definitely going to continue using avast home. 
not only that, but i am going to recommend avast home to everybody i know who is looking for a really good free antivirus solution!
We're proud of avast and its forum  8)
The best things in life are free.