Facebook Videos

[Gregory139]

In the last couple of weeks I have found that I can no longer play any video in Facebook.
The problem is only apparent in the Avast Secure Browser, and only with videos within Facebook.
I can watch videos in other sources fine in ASB.
I can do everything else in FB fine in ASB.
I can watch videos in FB in any of the other browsers I have tried.

I have cleared buffers, deleted all downloaded content,  reinstalled Chrome and Avast browsers but the problem remains.

Anyone have any other ideas?

[Palazzo]

I am experiencing the exact same problem.

[bob3160]

No problem here.
Which version of Secure Browser are you using?

[wizard6733]

Not sure if the issue im having started with the update or not but the last day or so, videos on Facebook play about 5 seconds in then i get an error and the video stops. Ive tried restarting windows & clearing history/cache. It doesnt seem to happen on regular Chrome, just on Avast Secure Browser. It says my version is up to date Version 88.0.7977.151 (Official Build) (64-bit). Any Ideas??? Thanks

[bob3160]

Is that every video on Facebook?  I'm not having that problem here.

[Olga Fomicheva]

Hello!

Do you have this problem with every video on Facebook?
Can you please provide Diagnostic Information? You can find it in Settings => About Avast Secure Browser => Diagnostic Information.

Thanks!
Olga.

[Ruslan S.]

Could you please provide us with more details for investigation of this issue?
We need the info from secure://media-internals/ for the specified video
How to get this info:
 - open the page with video
 - open secure://media-internals/ in the another tab
 - select recently opened video in the Recent Players
 - Click on 'copy to clipboard'


Thank you!

[greggan1954]

I have the same problem! This is from media-internals:
render_id: 17
player_id: 9
origin_url: https://www.facebook.com/
kFrameUrl: https://www.facebook.com/
kFrameTitle: (10) Facebook
url: blob:https://www.facebook.com/5ea84874-46f7-466b-87f6-315ac148b90a
kTextTracks:
info: Selected MojoVideoDecoder for video decoding, config: codec: vp9, profile: vp9 profile0, level: not available, alpha_mode: is_opaque, coded size: [640,362], visible rect: [0,0,640,362], natural size: [640,362], has extra data: true, encryption scheme: Unencrypted, rotation: 0°, flipped: 0, color space: {primaries:BT709, transfer:BT709, matrix:BT709, range:LIMITED}
pipeline_state: kSuspended
kAudioTracks: [object Object]
kVideoTracks: [object Object]
kIsAudioDecryptingDemuxerStream: false
kAudioDecoderName: WMFAudioDecoder
kIsPlatformAudioDecoder: false
kIsVideoDecryptingDemuxerStream: false
kVideoDecoderName: MojoVideoDecoder
kIsPlatformVideoDecoder: true
dimensions: 640x362
kResolution: 640x362
duration: 13.027006
pipeline_buffering_state: [object Object]
event: kSuspended

[wizard6733]

From Media Internals

render_id: 73
player_id: 51
origin_url: https://www.facebook.com/
kFrameUrl: https://www.facebook.com/thedodosite
kFrameTitle: The Dodo | Facebook
url: blob:https://www.facebook.com/d42fcfd4-2439-4268-970c-ad8a6c64b7d5
kTextTracks:
info: Selected MojoVideoDecoder for video decoding, config: codec: vp9, profile: vp9 profile0, level: not available, alpha_mode: is_opaque, coded size: [720,1280], visible rect: [0,0,720,1280], natural size: [720,1280], has extra data: true, encryption scheme: Unencrypted, rotation: 0°, flipped: 0, color space: {primaries:BT709, transfer:BT709, matrix:BT709, range:LIMITED}
pipeline_state: kSuspended
kVideoTracks: [object Object]
kAudioTracks: [object Object]
kIsAudioDecryptingDemuxerStream: false
kAudioDecoderName: WMFAudioDecoder
kIsPlatformAudioDecoder: false
kIsVideoDecryptingDemuxerStream: false
kVideoDecoderName: MojoVideoDecoder
kIsPlatformVideoDecoder: true
dimensions: 720x1280
kResolution: 720x1280
duration: 180.267
pipeline_buffering_state: [object Object]
event: kSuspended

Diagnostic Information

executable_path=C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\Wizar\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 10 v1909 (x64)
av_version=20.10.2442
urlscanner_version=1.7.0.287
host_prefix=
browser_version=88.0.7977.151 (Official Build (64-bit))
cgid=312
cid=3211
uid=e971f8412b844debb40d03ddd7585a7b

Channel: stable
OS language: en-us
Browser language: en-US
Search Engine URL: https://www.google.com/search?client=avast&q={searchTerms}
Omaha version: 1.8.1065.0

Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 1.5.1.839
ekmkelgimdicdgkflkakgmjcghgpdnji : Messaging : 1.3.0.202
kdhipfbocahipinepiahppeionfbahlg : Avast Video Downloader : 2.4.121
khoabckdcnciingnnklkfgdhnniefnod : Avast HTTPS Encryption : 20.8.13.16
kmediagceboldddnnajkcochbkfkedel : Avast Anti-Tracking : 1.23.0.675
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.3.0.37
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.2.220
mfehgcgbbipciphmccgaenjidiccnmng : Cloud Print : 0.1
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.15
nmebbcjdbhgggcgohlnlgadkmjiedfbc : Avast Hack Check : 1.2.341
ooeobdingfeedklanlfcjhffgennflke : Avast Adblock : 2.1.194
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 8820.1109.0.1

Disabled extensions:
beghmmhchncjignfbfnemngnlnjdmbcb : Avast Anti-Fingerprinting : 2.5.181
emhginjpijfggbofeediiojmdlmlkoik : Avast Passwords : 2.0.4569

[noratcat]

I'm having this issue too.

[giorgio.soncini]

I solved everything after deleting all the files in the hidden folder "C: \ Users \ ........... \ AppData \ Local \ AVAST Software \ Browser"     Unfortunately, all personal settings and bookmarks are lost

[zmiq86]

So is there any other way to solve this without deleting all bookmarks and stuff?

[bob3160]

So is there any other way to solve this without deleting all bookmarks and stuff?

Maybe it's time for a clean install of the Secure Browser
Download the installer from here, https://www.avast.com/en-us/secure-browser
Download the Secure Browser Removal tool from here, https://download.avastbrowser.com/avast_secure_browser_uninstall.exe
Save your Bookmarks via the Book Marks Manager if you have custom bookmarks so you can import them when you re-install.
Uninstall Secure Browser via Programs and Features - Reboot
Run the removal tool, reboot, run the installer import your favorites if you saved them.
A video to help with the installation: https://youtu.be/r_VLA0HMLQM
Report back if that's solved the problem or not.
Avast has offered a separate tool to totally remove the Secure Browser if the above instructions don't work.
You can find that tool here, https://forum.avast.com/index.php?topic=230288.msg1531315#msg1531315

[zmiq86]

Well, tried that but no success ...

[mmsoft_01]

I have the same problem with a stream player.
I can watch the video in a pc without Avast but not in another 3 with Avast. I could until February, something change