Author Topic: No Internet connection when Avast SecureLine is turned on  (Read 4614 times)

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Offline robert1604

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Re: No Internet connection when Avast SecureLine is turned on
« Reply #15 on: May 09, 2021, 05:35:32 PM »
Quick uninstall/reinstall sorts it out.

Offline Johan161

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Re: No Internet connection when Avast SecureLine is turned on
« Reply #16 on: May 09, 2021, 07:24:55 PM »
Hi,

I have the same issue.

Asked under VPN general and de-installed and did a new install, as bob3160 suggested, but it did not resolve the issue.

This is a great frustration, as this is a paid for product.

Offline bob3160

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Re: No Internet connection when Avast SecureLine is turned on
« Reply #17 on: May 09, 2021, 10:06:25 PM »
I've reported this to Avast. Let's see if that helps.
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Offline r@vast

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Re: No Internet connection when Avast SecureLine is turned on
« Reply #18 on: May 10, 2021, 06:07:54 PM »
Hi,

I have the same issue.

Asked under VPN general and de-installed and did a new install, as bob3160 suggested, but it did not resolve the issue.

This is a great frustration, as this is a paid for product.

Hi,

For support with paid products, you can contact support via https://support.avast.com/en-ww/contact/paid

Offline Johan162

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Re: No Internet connection when Avast SecureLine is turned on
« Reply #19 on: May 11, 2021, 03:09:51 PM »
Hi

Hi,

I have the same issue.

Asked under VPN general and de-installed and did a new install, as bob3160 suggested, but it did not resolve the issue.

This is a great frustration, as this is a paid for product.

My problem was resolved: I used the 'Chat' function under help and someone assisted me. He made a change in settings to 'experimental' and 'Avast mimic', and perhaps something else.

Offline D'Rocks of'Angelo

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Re: No Internet connection when Avast SecureLine is turned on
« Reply #20 on: August 20, 2021, 05:11:38 AM »
No need to uninstall/install.
Go to settings, then Experimental, then change the protocol to Avast Mimic
That's all. See attached image.

Offline adge.cutler

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Re: No Internet connection when Avast SecureLine is turned on
« Reply #21 on: September 07, 2021, 10:01:00 AM »
Avast SecureLine VPN reinstalled at least 4 times, every time I connect via VPN I loose my web connection. Concentrating on the cause took a long time, what I found that the software currupts theWinsock for browsing the web. Finally I ran the Command Prompt as administrator: 'netsh winsock reset'   After reboot all was back to normal browing. I have now uninstalled this product until Avast sorts the problem out.

Offline DavidR

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Re: No Internet connection when Avast SecureLine is turned on
« Reply #22 on: September 07, 2021, 11:23:00 AM »
Avast SecureLine VPN reinstalled at least 4 times, every time I connect via VPN I loose my web connection. Concentrating on the cause took a long time, what I found that the software currupts theWinsock for browsing the web. Finally I ran the Command Prompt as administrator: 'netsh winsock reset'   After reboot all was back to normal browing. I have now uninstalled this product until Avast sorts the problem out.

Presumably you didn't try the suggestion in the post above yours.
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