Author Topic: Avast Cleanup issues  (Read 3558 times)

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Offline pabloescort7

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Avast Cleanup issues
« on: February 16, 2021, 08:28:39 AM »
I recently ran Avast Cleanup on my laptop and now my laptop is completely screwed up! I can no longer open ANY of my programs. None. Not even Avast. My computer was fine before I ran it, just a little sluggish. Now it's basically unusable! What the heck did it do to my laptop, and how can it be fixed???
I cannot open ANY programs. None. Not any of the Microsoft Office (Word, Excel, etc.) programs, not Dropbox, not Avast, not Adobe Reader, not Google Chrome, NOTHING.

What it will let me open is Microsoft Edge. I can then open some websites, but have great difficulty in getting them to load before they time out.

OS is Windows 10
Avast Pro
No other antivirus software
Can't check the CleanUp log file, as it won't open
Any time I try to open a program it tells me the application was unable to start correctly (0xc0000034). This happens for all of them.
No infection.

Offline Stellarman

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Re: Avast Cleanup issues
« Reply #1 on: February 16, 2021, 02:11:12 PM »
I recently ran Avast Cleanup on my laptop and now my laptop is completely screwed up! I can no longer open ANY of my programs. None. Not even Avast. My computer was fine before I ran it, just a little sluggish. Now it's basically unusable! What the heck did it do to my laptop, and how can it be fixed???
I cannot open ANY programs. None. Not any of the Microsoft Office (Word, Excel, etc.) programs, not Dropbox, not Avast, not Adobe Reader, not Google Chrome, NOTHING.

What it will let me open is Microsoft Edge. I can then open some websites, but have great difficulty in getting them to load before they time out.

OS is Windows 10
Avast Pro
No other antivirus software
Can't check the CleanUp log file, as it won't open
Any time I try to open a program it tells me the application was unable to start correctly (0xc0000034). This happens for all of them.
No infection.

Hello,

First of all let me sincerely apologize for all troubles associated with usage of our product.
Now to the solution, please try to navigate into the product folder in c:\Program Files\AVAST Software\Cleanup\, look for pdfix.exe and try to run it. It will automatically revert all changes you might made in the "Background & startup programs" feature as there might be an issue connected with it.

Secondly please send us logs from your machine so we can investigate what happened in order to prevent that in the future.
You can simply send them by executing our log collector utility from this path C:\Program Files\AVAST Software\Cleanup\tulogcollector.exe and once the logs are collected they will be automatically sent to our server.
Once it is done, please let me know which email address you have used there so we can join the logs with your report here.

Thank you for your cooperation.

Offline pabloescort7

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Re: Avast Cleanup issues
« Reply #2 on: February 16, 2021, 05:02:44 PM »
hello, man thanks, I have solved the issue and it really worked.
Although i can't find logs, so again thanks!

Offline Stellarman

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Re: Avast Cleanup issues
« Reply #3 on: February 17, 2021, 10:34:34 AM »
hello, man thanks, I have solved the issue and it really worked.
Although i can't find logs, so again thanks!

Nevermind, I am glad that the proposed solution worked for you!
Thank you for letting me know.

Offline r.gallagher65

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Re: Avast Cleanup issues
« Reply #4 on: February 27, 2021, 03:36:20 AM »
I recently encountered a similar problem, I could not even believe that this could happen because of Avast Cleanup. I have been using Avast software for many years and have always been satisfied with its quality and almost complete absence of any bugs. When I chose a utility for cleaning my computer, I read the article avast cleanup vs ccleaner and avast had much more advantages, which I did not doubt. So it was unexpected for me to face a problem with avast, but I am very happy that the technical support quickly responded and helped me and others who encountered it solve the problem.
« Last Edit: March 02, 2021, 12:45:30 AM by r.gallagher65 »

Offline Stellarman

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Re: Avast Cleanup issues
« Reply #5 on: March 01, 2021, 09:16:48 AM »
I recently encountered a similar problem, I could not even believe that this could happen because of Avast Cleanup.

Hi,

we really apologize for your troubles.

Unfortunately this problem still happens from time to time despite the fact that we are trying to make the product robust enough in order to prevent such issues.
Anyway I would like to ask whether you were able to resolve the problem using the pdfix.exe utility or whether you would need our help to fix it for you?

Thank you!