Hey Folks,
As of two days ago, my family (who lives on the other side of the country) started complaining that they were unable to check their email, saying the server was rejecting connections (was having no such issues myself, though I'm on a mac). After troubleshooting for a bit over the phone, I found that killing Avast's processes made it work. So it seems like the mail scanner is the culprit.
This just happened recently, and doesn't seem to correlate to any server-side changes (and no other users, besides the three of them, who are using thunderbird on windows, are having any issues, including other thunderbird for windows users who presumably aren't using Avast).
Does this seem like a reasonable conclusion? I don't want to have them disable Avast entirely, so how can I describe to them to disable the mail scanner itself?
Thanks for the help!
Cheers,
Jackson