Problem with On-Access Protection

[jaql]

Hi all, I'm a new user of Avast!  I really liked the constant and small sized updates.  Anyway, lately I've been experiencing trouble with the On-Access Protection.  I doesn't work!  When I boot my computer the system tray icon with the letter A has this red marker thing saying that this feature is disabled.  Even if I try to enable it it doesn't work.  I click the Start On-Access Protection and nothing happens.  I reboot my PC again hoping that it will work but it still doesn't. 

I think it may have been a registration key thing as I have experienced this before I registered.  I also had busted CMOS battery (which I now fixed) then so I had to change the date a lot before.  But now when I replaced the battery the On-Access Protection doesn't seem to work.  Can anyone help me with this?  Oh and yeah, I'm using Windows 98.

[NickGolovko]

Please check the status of avast services in Control Panel - Administration (if this is true for Win98)

[Lisandro]

Jaql, do you have any other antivirus in your computer? Did you have in the past?
Can you try to repair your installation? Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair). You must be connected to the internet while repairing. If this does not help, can you uninstall / boot / install / boot again?

Please check the status of avast services in Control Panel - Administration (if this is true for Win98)

It does not exist on Windows 98.

[NickGolovko]

OK, sorry. I have already forgotten this OS.

[jaql]

I had AVG free before.  I uninstalled it before installing avast.  Repair didn't work so I did the uninstall/boot/install/boot suggestion.  At first it worked but the next day I opened my computer and the red marker thing was there yet again.  Question, does the avast program disable the On-Access protection if the virus database is not updated?   

[oldman]

No,avast will run with an outdated vps.

The last time I uninstalled AVG on a computor, I checked their forum for a tool or uninstall instructions. They had one, but I can't remember if it was a tool or manual instructions. Check it out, it might be worth you time.

http://forum.grisoft.cz/freeforum/index.php?0

[jaql]

AVG was completely out of my system before I installed Avast.  Is there some sort of log that I can provide people so they can check whatever is the problem with my PC or my copy of avast?  I'm going to download a fresh installer and try installing avast again.  I'll post results asap.

[Lisandro]

Is there some sort of log that I can provide people so they can check whatever is the problem with my PC or my copy of avast?

Yes.
C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
C:\Program Files\Alwil Software\Avast4\Setup\setup.log

[jaql]

Sorry I'm a total noob how do you get the logs?  And I actually discovered a fun fact.  When I refresh the desktop after the first system tray item shows itself the on-access protection works!  And if I reboot and leave my PC to finish starting everything before I  do anything (e.g. move the mouse) the on-access protection is once again disabled.  This is truly weird. 

[DirectXpert]

I just started having the exact same problem.

Edit: I fixed it. I dont know if it will stay fixed after a reboot, though. I did:

My Computer/RightClick/Manage/Services and Applications/Services/Click on avast! antivirus/hit Start.

The on access protection should start =)

[Lisandro]

My Computer/RightClick/Manage/Services and Applications/Services/Click on avast! antivirus/hit Start.
The on access protection should start =)

Ok... but it should start automatically and shouldn't be disabled after that...
Something is wrong and need to be solved in a computer woking like this... 

Is there any other antivirus installed?
Other security program? Firewall?

[jaql]

I don't think win98 has that kind of option.  Anyway, everything is okay now (I'm just getting used to the refresh after 1st system tray icon).  It's working if I do that.  Thanks for all the replies.

[jaql]

Guys, can anyone check this log?  The On-Access Protection is still driving me nuts here.  I thought I could endure the constant refresh-ing but I was wrong. 

11/27/06 3:41:34 PM   user   4294886661   AAVM - initialization error: AavmStart: avworkInitialize failed, 0000A413. 
11/27/06 4:06:38 PM   user   4294850599   AAVM - initialization error: AavmStart: avworkInitialize failed, 0000A413. 
11/27/06 7:21:16 PM   user   4294849805   AAVM - initialization error: AavmStart: avworkInitialize failed, 0000A413. 
11/27/06 7:24:34 PM   user   4294852071   AAVM - initialization error: AavmStart: avworkInitialize failed, 0000A413. 
11/27/06 7:26:33 PM   user   4294886629   AAVM - initialization error: AavmStart: avworkInitialize failed, 0000A413. 
11/27/06 8:10:24 PM   user   4294850649   AAVM - initialization error: AavmStart: avworkInitialize failed, 0000A413. 
11/27/06 8:12:16 PM   user   4294850939   AAVM - initialization error: AavmStart: avworkInitialize failed, 0000A413. 

11/27/06 3:41:34 PM   user   4294886661   aswServ::AavmStart ERROR... 
11/27/06 4:06:38 PM   user   4294850599   aswServ::AavmStart ERROR... 
11/27/06 7:21:16 PM   user   4294849805   aswServ::AavmStart ERROR... 
11/27/06 7:24:34 PM   user   4294852071   aswServ::AavmStart ERROR... 
11/27/06 7:26:33 PM   user   4294886629   aswServ::AavmStart ERROR... 
11/27/06 8:10:24 PM   user   4294850649   aswServ::AavmStart ERROR... 
11/27/06 8:12:16 PM   user   4294850939   aswServ::AavmStart ERROR...