Author Topic: Avast error  (Read 1559 times)

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Offline miguelgrado

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Avast error
« on: March 02, 2021, 01:38:47 PM »
I just installed Avast Premium, and it pops up that when I go to settings - apps allowed or blocked - add, Avast closes. The same thing happens if I try to add apps so as not to disturb,,the interface is closed with Avast ui error.

It's a fresh installation and I'm already trying to repair.. any idea?


Thanks

Offline Asyn

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Re: Avast error
« Reply #1 on: March 02, 2021, 02:51:42 PM »
- Which version/build of Avast Premium..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline miguelgrado

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Re: Avast error
« Reply #2 on: March 02, 2021, 03:01:23 PM »
Latest version of Avast,
Windows 10 fully updated.
I had Mcafee. total and complete uninstallation
I have premium Malwarebytes, with all exclusions, also try to disable and close it

Offline miguelgrado

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Re: Avast error
« Reply #3 on: March 02, 2021, 03:07:48 PM »
Windows 10 pro 64 bits ;)

Offline Asyn

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Re: Avast error
« Reply #4 on: March 02, 2021, 03:08:33 PM »
...the interface is closed with Avast ui error.
Post a screenshot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline miguelgrado

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Re: Avast error
« Reply #5 on: March 02, 2021, 07:26:06 PM »
I'll leave the screenshot to you, but all that happens is that after that screen in a few seconds, Avast closes the screen and won't let me add any apps manually.

If Avast adds it, if I can delete or edit it, but I can't add it. nor in the do not disturb section, it happens the same



« Last Edit: March 02, 2021, 07:28:05 PM by miguelgrado »

Offline Asyn

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Re: Avast error
« Reply #6 on: March 03, 2021, 07:21:15 AM »
1. Enable debug logging (Menu > Settings > General > Troubleshooting > Enable debug logging) and reproduce the issue.
2. Follow instructions: https://support.avast.com/article/33/ and post the File-ID or name of the Support-File here afterwards.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline miguelgrado

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Re: Avast error
« Reply #7 on: March 06, 2021, 09:17:04 AM »
ID 8I2XO

Offline Asyn

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Re: Avast error
« Reply #8 on: March 06, 2021, 09:28:55 AM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline miguelgrado

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Re: Avast error
« Reply #9 on: March 07, 2021, 12:50:11 PM »
Today I rechecked, and for no apparent reason, those options work and Avast doesn't close   :-X . After several days without working, it seems that everything works....I will check one day or two more and comment