I just spent 50 minutes in a chat support session that began with "I have a paid subscription until June 2021, but it doesn't show up on my account and I am unable to use it to activate the subscription on my iPhone. Subscription XXXXXX-XXXXXX-XXXXXX" and was followed by an exchange of information that included the promise from the agent "If our chat get disconnected in the middle, I'll send you an email regarding the issue or link to reconnect with us". Sounds good, but it was downhill from there. If I had been told the "Subscription Code" is also the "Activation Code" - problem solved. However, I was told "Avast subscription purchased from re-seller will not reflect in your Avast account." Hmmm .. that obviously doesn't help me add a new device to my subscription if my account with Avast doesn't allow me to add new devices because I bought it from a reseller. I said I was pretty sure I had bought it directly from Avast, as I had canceled a McAfee account in June specifically to switch to Avast. The response? "Now you've reached is Avast Technical Support. We are sorry that we are unable to help you with McAfee issue." What?? .. so I replied "It's not a McAfee issue. McAfee is not running on my computer .. Avast is", and was responded with "Could you please be specify about the issue that you are facing?" .. OK .. try again .. "yes .. I purchased an Avast Premium Security subscription and registered it with Avast in June 11 2020 .. the Avast account is active, but does not show any subscriptions". The response? "Yes, I could see that you've active subscription .. Your Avast product is purchased from re-seller which is active". Several times the agent tried to pass me off to a "concern team" and then "mobile team" before finally confirming subscription code is the activation code as well. The final outcome? I requested a link to instructions on entering the activation code, but found it online myself. After 3 minutes the agent wrote "It's been quite a while, there has been no response from your end. Are you with me?" and then adding "There has not been any activity in this session for some time. Please note that the session will be closed automatically, if the inactivity continues for more than 2 minutes." .. despite the apparent disconnection I didn't receive the promised e-mail.
