Author Topic: app not updating virus definitions  (Read 759 times)

0 Members and 1 Guest are viewing this topic.

Offline madwand6

  • Newbie
  • *
  • Posts: 7
app not updating virus definitions
« on: March 04, 2021, 06:27:55 PM »
Quote
The problem your image shows is about updating the virus definitions.
Restart your system and see if that resolves it, if not try an Avast Repair, AvastUI > Menu > General > Troubleshooting > APP Repair.  Restart your system after the repair.

DL and install updates multiple times, multiple restarts, app repairs, nothing stops this.  What's the problem?

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 69942
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: app not updating virus definitions
« Reply #1 on: March 05, 2021, 08:49:29 AM »
Win 8.1 [x64] - Avast PremSec 21.3.2458.Beta3 [UI.610] - EEK - Firefox ESR 78.9 [NS/uBO/PB] - TB 78.9
Avast-Tools: Secure Browser 89.1 - Cleanup 21.1 - SecureLine 5.10 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline madwand6

  • Newbie
  • *
  • Posts: 7
Re: app not updating virus definitions
« Reply #2 on: March 06, 2021, 01:16:55 AM »
It fixed the "not protected" error in about 20 seconds.  What is it?  Why did I have to come here to get it?

Online DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 84759
  • No support PMs thanks
Re: app not updating virus definitions
« Reply #3 on: March 06, 2021, 03:29:16 AM »
It fixed the "not protected" error in about 20 seconds.  What is it?  Why did I have to come here to get it?

The vpsupd.exe is the full virus definitions update installation file.
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.2.2455 (build 21.2.6096.648) UI 1.0.608/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline madwand6

  • Newbie
  • *
  • Posts: 7
Re: app not updating virus definitions
« Reply #4 on: March 06, 2021, 03:49:41 AM »
So I gotta manually update Avast now because it can't do it itself?

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 69942
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: app not updating virus definitions
« Reply #5 on: March 06, 2021, 08:35:22 AM »
So I gotta manually update Avast now because it can't do it itself?
Let's hope the full virus definitions update fixed it.
Win 8.1 [x64] - Avast PremSec 21.3.2458.Beta3 [UI.610] - EEK - Firefox ESR 78.9 [NS/uBO/PB] - TB 78.9
Avast-Tools: Secure Browser 89.1 - Cleanup 21.1 - SecureLine 5.10 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline madwand6

  • Newbie
  • *
  • Posts: 7
Re: app not updating virus definitions
« Reply #6 on: March 06, 2021, 02:24:12 PM »
I had almost the same problem last week when it finally accepted the update after several tries. 

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 69942
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: app not updating virus definitions
« Reply #7 on: March 06, 2021, 02:41:40 PM »
I had almost the same problem last week when it finally accepted the update after several tries.
If it should happen again, report back.
Win 8.1 [x64] - Avast PremSec 21.3.2458.Beta3 [UI.610] - EEK - Firefox ESR 78.9 [NS/uBO/PB] - TB 78.9
Avast-Tools: Secure Browser 89.1 - Cleanup 21.1 - SecureLine 5.10 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline madwand6

  • Newbie
  • *
  • Posts: 7
Re: app not updating virus definitions
« Reply #8 on: April 07, 2021, 02:38:21 AM »
This BS again...
Multiple attempts.
« Last Edit: April 07, 2021, 02:43:21 AM by madwand6 »

Online DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 84759
  • No support PMs thanks
Re: app not updating virus definitions
« Reply #9 on: April 07, 2021, 03:01:31 AM »
Since the Avast Repair hasn't completely resolved this issue, since there is a very recent program update try downloading the offline program installation file for your avast program (Free or Premium) from this Topic https://forum.avast.com/index.php?topic=255221.0 and run that.
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.2.2455 (build 21.2.6096.648) UI 1.0.608/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline madwand6

  • Newbie
  • *
  • Posts: 7
Re: app not updating virus definitions
« Reply #10 on: April 07, 2021, 03:35:45 AM »
Maybe it doesn't like my VPN?  Turned it off and it's installing...

2021-04-07 01:31:05.460Infoinstup[8428,29444]Command: '"C:\Program Files\Avast Software\Avast\setup\Sfx\instup.exe" /sfx:lite /sfxstorage:C:\Windows\Temp\asw.31c8cef074a63513 /edition:1 /prod:ais /ga_clientid:afdde4c1-f660-4827-876b-40521bf7c0de /ga_clientid:afdde4c1-f660-4827-876b-40521bf7c0de /edat_dir:C:\Windows\Temp\asw.77c67d8ddb8ae4ad'
2021-04-07 01:31:05.460Infoinstup[8428,29444]CPU: Intel(R) Core(TM) i9-10900F CPU @ 2.80GHz,20
2021-04-07 01:31:05.460Infoinstup[8428,29444]OS: Windows 10 (10.0.19042) x64
2021-04-07 01:31:05.460Infoinstup[8428,29444]setup: x64
2021-04-07 01:31:05.460Infoinstup[8428,29444]Memory: 50% load. Phys:16609112/33350324K free, Page:5620556/38331060K free, Virt:135287101016/137438953344K free
2021-04-07 01:31:05.460Infoinstup[8428,29444]DISKs: C:\ - 426377MB free / 936GB total
2021-04-07 01:31:05.461Infoinstup[8428,29444]DISKs: D:\ - 1857393MB free / 1862GB total
2021-04-07 01:31:05.461Infoinstup[8428,29444]DISKs: E:\ - 3892812MB free / 7452GB total
2021-04-07 01:31:05.461Infoinstup[8428,29444]DISKs: F:\ - 815924MB free / 1863GB total
2021-04-07 01:31:05.461Infoinstup[8428,29444]DISKs: G:\ - 58986752MB free / 65535GB total
2021-04-07 01:31:05.461Infoinstup[8428,29444]Running module version: instup.exe - '21.2.6096.0'
2021-04-07 01:31:05.461Infoinstup[8428,29444]Running module version: Instup.dll - '21.2.6096.0'
2021-04-07 01:31:05.463Infomutex[8428,29444]The ownership of the secure mutex has been successfully taken.
2021-04-07 01:31:05.463Infoinstup[8428,29444]Loading product state
2021-04-07 01:31:05.465Infoinstup[8428,29444]Guid = 2d972bf4-cf25-4d33-aa4d-d6c0b99e0c06, Created = 10:49:07 11.02.2021
2021-04-07 01:31:05.465Infoinstup[8428,29444]Persistent Guid = 22766ffd-057f-4548-a7cd-bb1b42faa478, Created = 14:12:02 17.12.2020
2021-04-07 01:31:05.465Infoinstup[8428,29444]Last Uninstallation time = 09:03:26 10.02.2021
2021-04-07 01:31:05.465Infoinstup[8428,29444]ProductId = ais
2021-04-07 01:31:05.465Infoinstup[8428,29444]Edition = 1
2021-04-07 01:31:05.465Infoinstup[8428,29444]RealEdition = 1
2021-04-07 01:31:05.465Infoinstup[8428,29444]SubEdition =
2021-04-07 01:31:05.465Infoinstup[8428,29444]Installed Part info:
2021-04-07 01:31:05.465Infoinstup[8428,29444]Part 'jrog2' = 'jrog2', 2152 (0x00000868), 03:32:46 24.03.2021
2021-04-07 01:31:05.465Infoinstup[8428,29444]Part 'program' = 'prg_ais', 352389521 (0x15010991), 02:30:54 11.02.2021
2021-04-07 01:31:05.465Infoinstup[8428,29444]Part 'setup' = 'setup_ais', 352389521 (0x15010991), 02:30:54 11.02.2021
2021-04-07 01:31:05.465Infoinstup[8428,29444]Part 'vps' = 'vps_windows', 553853952 (0x21032400), 03:33:00 24.03.2021
2021-04-07 01:31:05.465Infoinstup[8428,29444]Latest Part info:
2021-04-07 01:31:05.465Infoinstup[8428,29444]Part 'jrog2' = 'jrog2', 2152 (0x00000868), 03:32:46 24.03.2021
2021-04-07 01:31:05.465Infoinstup[8428,29444]Part 'program' = 'prg_ais', 352455063 (0x15020997), 02:22:42 22.03.2021
2021-04-07 01:31:05.465Infoinstup[8428,29444]Part 'setup' = 'setup_ais', 352455063 (0x15020997), 02:22:42 22.03.2021
2021-04-07 01:31:05.465Infoinstup[8428,29444]Part 'vps' = 'vps_windows', 553853952 (0x21032400), 03:33:00 24.03.2021
2021-04-07 01:31:05.465Infoinstup[8428,29444]Backing up 'C:\Program Files\Avast Software\Avast\setup\setup.ini' to registry
2021-04-07 01:31:05.465Infoinstup[8428,29444]'C:\Program Files\Avast Software\Avast\setup\setup.ini' successfully backed up to registry
2021-04-07 01:31:05.466Infousnca[8428,29444]USN cache loaded from the disk.
2021-04-07 01:31:05.468Infopart[8428,29444]SetInstalled: Part package part-jrog2-868.vpx is installed.
2021-04-07 01:31:05.469Infopart[8428,29444]SetInstalled: Part package part-prg_ais-15010991.vpx is installed.
2021-04-07 01:31:05.495Infoinstcore[8428,29444]PkgLoadProductInfo: product XML was successfully loaded for part 'program'.
2021-04-07 01:31:05.496Infopart[8428,29444]SetInstalled: Part package part-setup_ais-15010991.vpx is installed.
2021-04-07 01:31:05.498Infoinstcore[8428,29444]PkgLoadProductInfo: product XML was successfully loaded for part 'setup'.
2021-04-07 01:31:05.499Infopart[8428,29444]SetInstalled: Part package part-vps_windows-21032400.vpx is installed.
2021-04-07 01:31:05.501Infoinstcore[8428,29444]PkgLoadProductInfo: product XML was successfully loaded for part 'vps'.
2021-04-07 01:31:05.501Infoinstup[8428,29444]Loading Proxy settings
2021-04-07 01:31:05.501Infoinstup[8428,29444]Proxy-Type: 'no proxy'
2021-04-07 01:31:05.501Infoinstup[8428,29444]Proxy-Authorization: 'no authentication'
2021-04-07 01:31:05.501Infoinstup[8428,29444]Proxy-Port: '8080'
2021-04-07 01:31:05.501Infoinstup[8428,29444]Proxy-Name: ''
2021-04-07 01:31:05.501Infoinstup[8428,29444]Proxy-User: ''
2021-04-07 01:31:05.501Infoinstup[8428,29444]Proxy-Pass: '???'
2021-04-07 01:31:05.501Infoinstup[8428,29444]Proxy-Fallback: '1'
2021-04-07 01:31:05.502Infoini_access[8428,4476]watch task for C:\Program Files\Avast Software\Avast\setup\config.def started
2021-04-07 01:31:05.505Inforeg_access[8428,364]watch thread for SOFTWARE\Avast Software\Avast\properties\settings started
2021-04-07 01:31:05.507Infoshepsync[8428,29444]Wait interval 60
2021-04-07 01:31:05.507Infoini_access[8428,4476]watch task for C:\Windows\Temp\asw.31c8cef074a63513\config.ini started
2021-04-07 01:31:05.508Infoini_access[8428,4476]watch task for C:\Program Files\Avast Software\Avast\setup\servers.def started
2021-04-07 01:31:05.654Infoshepsync[8428,29444]Trying server IP address '5.62.45.42'
2021-04-07 01:31:06.347Infoshepsync[8428,29444]Download of config file config.def from shepherd.ff.avast.com succeeded.
2021-04-07 01:31:06.349Infoshepsync[8428,29444]Config file C:\Windows\Temp\asw.31c8cef074a63513\config.def successfully updated to version 3892
2021-04-07 01:31:09.360Infoshepsync[8428,29444]Postpone interval was reset
2021-04-07 01:31:09.364Infowizard[8428,29444]Running module version: HTMLayout.dll - '21.2.6096.0'
2021-04-07 01:31:09.369Infowizard[8428,29444]Loaded module version: C:\Windows\Temp\asw.31c8cef074a63513\HTMLayout.dll - '21.2.6096.0'
2021-04-07 01:31:09.466Infowizard[8428,29444]Setup gui was successfully started.
2021-04-07 01:31:09.466Infoinstcore[8428,29444]Sfx setup update has started.
2021-04-07 01:31:09.468Noticeservers[8428,29444]Load: 'urlpgm' key used as the program repository.
2021-04-07 01:31:09.470Infoservers[8428,29444]Server definition(s) loaded from 'C:\Windows\Temp\asw.31c8cef074a63513\servers.def'
2021-04-07 01:31:10.731ErrorAres[8428,29444]{ctx} Unable to resolve hosts after 1252 ms (258, The wait operation timed out.)
2021-04-07 01:31:10.732Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 'r3802239.iavs9x.u.avast.com' into IPv4 after 0 ms
2021-04-07 01:31:10.732Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 'r4427608.iavs9x.u.avast.com' into IPv4 after 0 ms
2021-04-07 01:31:10.733Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 'r6726306.iavs9x.u.avast.com' into IPv4 after 0 ms
2021-04-07 01:31:10.733Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 'r9319236.iavs9x.u.avast.com' into IPv4 after 0 ms
2021-04-07 01:31:10.733Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 's-iavs9x.avcdn.net' into IPv4 after 0 ms
2021-04-07 01:31:10.734Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 'z4055813.iavs9x.u.avast.com' into IPv4 after 0 ms
2021-04-07 01:31:11.996ErrorAres[8428,29444]{ctx} Unable to resolve hosts after 1254 ms (258, The wait operation timed out.)
2021-04-07 01:31:11.997Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 'r3802239.iavs9x.u.avast.com' into IPv6 after 0 ms
2021-04-07 01:31:11.997Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 'r4427608.iavs9x.u.avast.com' into IPv6 after 0 ms
2021-04-07 01:31:11.998Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 'r6726306.iavs9x.u.avast.com' into IPv6 after 0 ms
2021-04-07 01:31:11.998Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 'r9319236.iavs9x.u.avast.com' into IPv6 after 0 ms
2021-04-07 01:31:11.998Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 's-iavs9x.avcdn.net' into IPv6 after 0 ms
2021-04-07 01:31:11.999Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 'z4055813.iavs9x.u.avast.com' into IPv6 after 0 ms
2021-04-07 01:31:13.256ErrorAres[8428,29444]{ctx} Unable to resolve hosts after 1252 ms (258, The wait operation timed out.)
2021-04-07 01:31:14.520ErrorAres[8428,29444]{ctx} Unable to resolve hosts after 1259 ms (258, The wait operation timed out.)
2021-04-07 01:31:22.042ErrorAres[8428,29444]{ctx} Unable to resolve hosts after 2512 ms (258, The wait operation timed out.)
2021-04-07 01:31:22.042Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 'b8003600.iavs9x.u.avast.com' into IPv4 after 0 ms
2021-04-07 01:31:22.043Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 'd3176133.iavs9x.u.avast.com' into IPv4 after 0 ms
2021-04-07 01:31:22.043Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 'j0294597.iavs9x.u.avast.com' into IPv4 after 0 ms
2021-04-07 01:31:22.044Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 'p1043812.iavs9x.u.avast.com' into IPv4 after 0 ms
2021-04-07 01:31:22.044Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 's-iavs9x.avcdn.net' into IPv4 after 0 ms
2021-04-07 01:31:22.044Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 't1024579.iavs9x.u.avast.com' into IPv4 after 0 ms
2021-04-07 01:31:24.554ErrorAres[8428,29444]{ctx} Unable to resolve hosts after 2503 ms (258, The wait operation timed out.)
2021-04-07 01:31:24.554Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 'b8003600.iavs9x.u.avast.com' into IPv6 after 0 ms
2021-04-07 01:31:24.555Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 'd3176133.iavs9x.u.avast.com' into IPv6 after 0 ms
2021-04-07 01:31:24.555Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 'j0294597.iavs9x.u.avast.com' into IPv6 after 0 ms
2021-04-07 01:31:24.555Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 'p1043812.iavs9x.u.avast.com' into IPv6 after 0 ms
2021-04-07 01:31:24.556Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 's-iavs9x.avcdn.net' into IPv6 after 0 ms
2021-04-07 01:31:24.556Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 't1024579.iavs9x.u.avast.com' into IPv6 after 0 ms
2021-04-07 01:31:27.073ErrorAres[8428,29444]{ctx} Unable to resolve hosts after 2510 ms (258, The wait operation timed out.)
2021-04-07 01:31:29.591ErrorAres[8428,29444]{ctx} Unable to resolve hosts after 2513 ms (258, The wait operation timed out.)
2021-04-07 01:31:38.358ErrorAres[8428,29444]{ctx} Unable to resolve hosts after 3756 ms (258, The wait operation timed out.)
2021-04-07 01:31:38.358Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 'b7210692.iavs9x.u.avast.com' into IPv4 after 0 ms
2021-04-07 01:31:38.359Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 'b8003600.iavs9x.u.avast.com' into IPv4 after 0 ms
2021-04-07 01:31:38.359Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 'm0658849.iavs9x.u.avast.com' into IPv4 after 0 ms
2021-04-07 01:31:38.360Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 'n2833777.iavs9x.u.avast.com' into IPv4 after 0 ms
2021-04-07 01:31:38.360Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 'r9319236.iavs9x.u.avast.com' into IPv4 after 0 ms
2021-04-07 01:31:38.361Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 's-iavs9x.avcdn.net' into IPv4 after 0 ms
2021-04-07 01:31:42.124ErrorAres[8428,29444]{ctx} Unable to resolve hosts after 3756 ms (258, The wait operation timed out.)
2021-04-07 01:31:42.124Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 'b7210692.iavs9x.u.avast.com' into IPv6 after 0 ms
2021-04-07 01:31:42.125Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 'b8003600.iavs9x.u.avast.com' into IPv6 after 0 ms
2021-04-07 01:31:42.125Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 'm0658849.iavs9x.u.avast.com' into IPv6 after 0 ms
2021-04-07 01:31:42.125Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 'n2833777.iavs9x.u.avast.com' into IPv6 after 0 ms
2021-04-07 01:31:42.126Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 'r9319236.iavs9x.u.avast.com' into IPv6 after 0 ms
2021-04-07 01:31:42.126Errordnsqueryex[8428,29444]{ctx} Unable to resolve host 's-iavs9x.avcdn.net' into IPv6 after 0 ms
2021-04-07 01:31:45.887ErrorAres[8428,29444]{ctx} Unable to resolve hosts after 3756 ms (258, The wait operation timed out.)
2021-04-07 01:31:49.655ErrorAres[8428,29444]{ctx} Unable to resolve hosts after 3763 ms (258, The wait operation timed out.)
2021-04-07 01:31:49.655Errordldwrap[8428,29444]HttpGet: dns resolves were not successfull during '~o_o~/stable/servers.def.vpx' downloading

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 69942
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: app not updating virus definitions
« Reply #11 on: April 07, 2021, 06:56:43 AM »
Win 8.1 [x64] - Avast PremSec 21.3.2458.Beta3 [UI.610] - EEK - Firefox ESR 78.9 [NS/uBO/PB] - TB 78.9
Avast-Tools: Secure Browser 89.1 - Cleanup 21.1 - SecureLine 5.10 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0