Author Topic: server rights?  (Read 4375 times)

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traviscn

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server rights?
« on: January 31, 2004, 12:54:43 AM »
i am trying to install avast free version on XP Pro but i get the message

Not enough user rights to continue.

and the log looks like
31.01.2004 12:48:05 general: Started: 31.01.2004, 12:48:05
31.01.2004 12:48:05 general: Running setup_av_pro-156 (342)
31.01.2004 12:48:05 system: Operating system: WindowsXP ver 5.1, build 2600, sp 1.0 [Service Pack 1]
31.01.2004 12:48:05 system: Computer WinName: CP***********
31.01.2004 12:48:05 system: Windows Net User: CP************\User
31.01.2004 12:48:05 general: Cmdline: /sfx /sfxstorage "C:\DOCUME~1\User\LOCALS~1\Temp\_av_sfx.tm~a03496"  /srcpath "C:\Downloads"
31.01.2004 12:48:05 general: DldSrc set to sfx
31.01.2004 12:48:05 general: Old version: ffffffff (-1)
31.01.2004 12:48:05 general: Install check: SetupVersion does NOT exist
31.01.2004 12:48:05 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
31.01.2004 12:48:05 registry: ERROR!:Cannot access registry HKLM\SYSTEM\CurrentControlSet\Services\TestService, error code:
31.01.2004 12:48:05 general: Err:Not enough user rights to continue.
31.01.2004 12:48:05 general: errordlg: 375,103

the guest account is turned off and i am only using the computer administrator account setting.

i have had norton nav2002 previously installed.
« Last Edit: January 31, 2004, 12:58:34 AM by traviscn »

Culpeper

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Re:server rights?
« Reply #1 on: January 31, 2004, 02:14:06 AM »
First, you need to make sure that Norton is completely uinstalled using a registry cleaner.  Also, you may need to uninstall and reinstall Avast.

Culpeper

  • Guest
Re:server rights?
« Reply #2 on: January 31, 2004, 02:18:30 AM »
Instructions for removing Norton by user Technical:

http://www.avast.com/forum/index.php?board=2;action=display;threadid=1687

Offline Vlk

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Re:server rights?
« Reply #3 on: January 31, 2004, 05:36:42 AM »
You need to be logged on as an administrator to install the program.
If at first you don't succeed, then skydiving's not for you.

traviscn

  • Guest
Re:server rights?
« Reply #4 on: February 02, 2004, 06:46:05 AM »
i am logged on as the administrator.

Forejt

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Re:server rights?
« Reply #5 on: February 02, 2004, 09:25:02 AM »
It's possible that you cannot access system registry. Run regedit and go to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services and under it try to create new key "TestService". This is the same action that avast setup checks and fails.

traviscn

  • Guest
Re:server rights?
« Reply #6 on: February 02, 2004, 11:26:30 AM »
i tried that and got the message

Cannot create key: Error writing to the registry.

Offline igor

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Re:server rights?
« Reply #7 on: February 02, 2004, 11:57:40 AM »
It implies the question: Are you really sure you are logged on as the Administrator?

traviscn

  • Guest
Re:server rights?
« Reply #8 on: February 02, 2004, 12:46:22 PM »
how do i know for certain. i am logged on as the computer administrator
configured to have full access under the user accounts setup.
i cannot reinstall nav2002 because navapsc couldn't create service nor can i install avg because it is missing a setup file and an online symantec virus scan has not detected any viruses.

the problem was that i was using DiamondCS Process Guard http://www.diamondcs.com.au/processguard/
and if you set all the options to yes, you will be unable to ever install any driver or application that uses the registry until you unload the process protector.
i have subsequently reinstalled Nav2002 without any problem.
« Last Edit: February 05, 2004, 06:01:05 AM by traviscn »