I accepted an offer to buy the premium clean-up tool at a discounted price (£20 rather than £50). Avast took my money and issued an invoice. However the link in the confirmation invoice delivered something for a Microsoft computer which of course did not work on my Mac. When I went through the Avast website I received a message telling me that my payment had failed but that I could buy the product for £35. This is classic 'bait and switch' which, if not illegal, is certainly dishonest. And to say that my payment had failed when Avast knew it had not failed is quite simply a lie. Avast have offered to refund my money but that is not the point: their business practices are dishonest.
Hi,
We are sorry to hear about your ordeal.
According to our system, you had a trial version of Avast Cleanup Premium Mac which expired on Mar/13/2021 (you cancelled the auto-renewal prior to the expiration date). On Mar/13/2021 you placed an order for Avast Cleanup Premium (for PC) at a discounted price. We sent a notification after your purchase to inform you about the price you paid and the activation code etc. The only case (ticket id:12800373) you seemed to have raised with us was for a refund and there was no mention of the issue you experienced. If you would have informed us that you needed a license for Mac instead of Windows then would have been able to provide you with a new license.
We would appreciate it if you could provide more details about the message you received informing you that your payment had failed but that you could buy the product for £35. Was this before, after you received the order confirmation email from us or during the checkout process? If possible, could you please provide us with the full URL of the website on which you made your purchase?
You can PM (Private message) me the details if you wish.