Cannot connect to download66.avast.com

[daddymo3]

This has been popping up on me the last few days. It's the auto update that is not working,manual updates seem to work though.
Any ideas on how to resolve the issue?

[alanrf]

As  I recall automatic updates stopped working for you 2 months ago also.

May we seen the last part of your setup log showing the errors at this time (not the whole thing just the last part)?

[daddymo3]

18:40:59 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
18:40:59 nrm/gen  InvalidateCurrent: invalidated server 'Download67 AVAST server' from 'main'
18:40:59 nrm/gen  SelectCurrent: selected server 'Download4 AVAST server' from 'main'
18:40:59 min/pkg  GetPackages - set proxy for inet
18:40:59 nrm/int  SYNCER: Type: no proxy
18:40:59 nrm/int  SYNCER: Auth: no authentication
18:40:59 dbg/int  while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 71
18:41:16 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
18:41:16 nrm/gen  InvalidateCurrent: invalidated server 'Download4 AVAST server' from 'main'
18:41:16 nrm/gen  SelectCurrent: selected server 'Download39 AVAST server' from 'main'
18:41:16 min/pkg  GetPackages - set proxy for inet
18:41:16 nrm/int  SYNCER: Type: no proxy
18:41:16 nrm/int  SYNCER: Auth: no authentication
18:41:16 dbg/int  while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 72
18:41:33 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
18:41:33 nrm/gen  InvalidateCurrent: invalidated server 'Download39 AVAST server' from 'main'
18:41:33 nrm/gen  SelectCurrent: selected server 'Download62 AVAST server' from 'main'
18:41:33 min/pkg  GetPackages - set proxy for inet
18:41:33 nrm/int  SYNCER: Type: no proxy
18:41:33 nrm/int  SYNCER: Auth: no authentication
18:41:33 dbg/int  while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 73
18:41:50 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
18:41:50 nrm/gen  InvalidateCurrent: invalidated server 'Download62 AVAST server' from 'main'
18:41:50 nrm/gen  SelectCurrent: selected server 'Download40 AVAST server' from 'main'
18:41:50 min/pkg  GetPackages - set proxy for inet
18:41:50 nrm/int  SYNCER: Type: no proxy
18:41:50 nrm/int  SYNCER: Auth: no authentication
18:41:50 dbg/int  while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 74
18:42:07 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
18:42:07 nrm/gen  InvalidateCurrent: invalidated server 'Download40 AVAST server' from 'main'
18:42:07 nrm/gen  SelectCurrent: selected server 'Download59 AVAST server' from 'main'
18:42:07 min/pkg  GetPackages - set proxy for inet
18:42:07 nrm/int  SYNCER: Type: no proxy
18:42:07 nrm/int  SYNCER: Auth: no authentication
18:42:07 dbg/int  while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 75
18:42:24 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
18:42:24 nrm/gen  InvalidateCurrent: invalidated server 'Download59 AVAST server' from 'main'
18:42:24 nrm/gen  SelectCurrent: selected server 'Download43 AVAST server' from 'main'
18:42:24 min/pkg  GetPackages - set proxy for inet
18:42:24 nrm/int  SYNCER: Type: no proxy
18:42:24 nrm/int  SYNCER: Auth: no authentication
18:42:24 dbg/int  while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 76
18:42:41 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
18:42:41 nrm/gen  InvalidateCurrent: invalidated server 'Download43 AVAST server' from 'main'
18:42:41 nrm/gen  SelectCurrent: selected server 'Download64 AVAST server' from 'main'
18:42:41 min/pkg  GetPackages - set proxy for inet
18:42:41 nrm/int  SYNCER: Type: no proxy
18:42:41 nrm/int  SYNCER: Auth: no authentication
18:42:41 dbg/int  while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 77
18:42:58 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
18:42:58 nrm/gen  InvalidateCurrent: invalidated server 'Download64 AVAST server' from 'main'
18:42:58 nrm/gen  SelectCurrent: selected server 'Download58 AVAST server' from 'main'
18:42:58 min/pkg  GetPackages - set proxy for inet
18:42:58 nrm/int  SYNCER: Type: no proxy
18:42:58 nrm/int  SYNCER: Auth: no authentication
18:42:58 dbg/int  while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 78
18:43:15 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
18:43:15 nrm/gen  InvalidateCurrent: invalidated server 'Download58 AVAST server' from 'main'
18:43:15 nrm/gen  SelectCurrent: selected server 'Download78 AVAST server' from 'main'
18:43:15 min/pkg  GetPackages - set proxy for inet
18:43:15 nrm/int  SYNCER: Type: no proxy
18:43:15 nrm/int  SYNCER: Auth: no authentication
18:43:15 dbg/int  while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 79
18:43:32 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
18:43:32 nrm/gen  InvalidateCurrent: invalidated server 'Download78 AVAST server' from 'main'
18:43:32 min/gen  SelectCurrent: unable to find any suitable server in 'main'
18:43:32 dbg/int  while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 80
18:43:32 min/int  tried 80 servers to get file 'servers.def.vpu', but failed (0x20000004)
18:43:32 min/fil  GetNewerStampedFile:GetFileWithRetry failed: C:\WINDOWS\TEMP\_av_proI.tm~a03112\onefile, servers.def.vpu, error: 0x20000004
18:43:32 min/pkg  Download servers.def, servers.def.vpu failed with error 0x20000004.
18:43:47 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
18:44:02 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
18:44:02 nrm/gen  InvalidateCurrent: invalidated server 'Download78 AVAST server' from 'main'
18:44:02 min/gen  SelectCurrent: unable to find any suitable server in 'main'
18:44:02 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 1
18:44:02 min/int  tried 1 servers to get file 'servers.def', but failed (0x20000004)
18:44:02 min/fil  GetNewerStampedFile:GetFileWithRetry failed: C:\WINDOWS\TEMP\_av_proI.tm~a03112\onefile, servers.def, error: 0x20000004
18:44:02 min/pkg  Tried to download servers.def but failed with error 0x20000004.
18:44:17 min/gen  Err:Cannot connect to download78.avast.com (unknown:80).
18:45:02 nrm/pkg  Transferred files: 0
18:45:02 nrm/pkg  Transferred bytes: 0
18:45:02 nrm/pkg  Transfer time: 0 ms
18:45:02 vrb/fil  NeedReboot=false
18:45:17 min/gen  Return code: 0x20000004 [Cannot connect to download78.avast.com (unknown:80).]
18:45:17 min/gen  Stopped: 12.12.2006, 18:45:17

[alanrf]

Interesting ... the log looks just about identical to the one you posted two months ago.

Perhaps valuable help might be forthcoming from kubecj of the avast team to explain the log and the recurrent nature of the the problem.

[daddymo3]

Thanx for having a look anyways.

[chocholo]

Please try the

Code: [Select]

proxycfg -d command and also check that avast! is configured to use direct connection (no autodetection or proxy configured in Program Settings.../Updates (Connections)/Proxy...).

[kubecj]

The log means what it says. No connection to outside world for avast.setup. Most possibly misconfigured firewall/proxy.

[daddymo3]

Please explain how to use the code.... proxycfg -d
The firewall is configured properly,but I do not know how to configure the/a proxy.

[alanrf]

daddymo3

are you still seeing the automatic update error popping up or has it just gone away?

Chocholo was asking you to run that command in a command line (oldspeak MS-DOS) window.  It would display whether you have a proxy or direct connection to the Internet.

One other question ...

when the automatic update error was occurring did you make any change to your network configuration between the automatic update error pop-up and your successful manual update?

 

[daddymo3]

yes, I am still seeing the error.
sorry don't know how to run a comand line in DOS.
direct connect,no proxy,at least that's what I have it set to.

[sergofun]

sorry don't know how to run a comand line in DOS.

Start -> Run... -> cmd
You'll see a comand line in DOS, then type in: proxycfg -d
Press Enter.

[alanrf]

daddymo3

sorry to persist ... but could you please answer my "one other question" above?

Many thanks.

[daddymo3]

Sorry for not responding.....No changes were made to anything.It was working before I went on vacation,one week later,not working.
I'll get back to you later in regards to the DOS thing.

[alanrf]

daddymo3

thanks for your reply - it was rather what I expected it to be. 

May I ask the favor of an update from you in a few more days on whether this problem is continuing. 

My best guess (I could be wrong - it would certainly not be the first time) is that the problem you are experiencing will go away in a few more days.  It may come back again in a month or two - not easy to predict.

I look forward to your update.     

[daddymo3]

Why you think it will go away in a few days?