Don't think it has always been like this, but NOW every time I run my Cleanup Premium all my pinned icons/shortcuts are removed!
How do I stop this from happening?
It is very annoying that I constantly have to re-create my pinned shortcuts in my Windows..... I want this to STOP!
Even if it means I have to uninstall the Cleanup -- I spent more time recrating my pinned shotcust, on what potential extra speed Cleanup gives my PC
This is really important for me to get fixed!
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I hope you can help with a solution. If there is none, then Cleanup Premium is gone from my PC!
PS: Your "image" for verification is NOT EASY to read!!! Almost impossible!!!
Thanks
Finn
Hello,
first of all let me sincerely apologize for all troubles associated with usage of our product.
This is defintely not the intended behavior and we would like to fix that.
In order to be able to help you I would like to ask you to send the log files so we can investigate where the problem is.
You can simply send them by executing our log collector utility from this path
C:\Program Files\AVAST Software\Cleanup\tulogcollector.exe and once the logs are collected they will be automatically sent to our server.
Once it is done, please let me know which email address you have used there so we can join the logs with your report here.
Thank you.