Author Topic: Seek Help with Refund  (Read 1442 times)

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Offline 昱睿

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Seek Help with Refund
« on: March 23, 2021, 08:17:15 AM »
I applied for one refund and received the confirmation letter on March 10 2021. I don't get my money till now, although the refund process is no more than 7 days as the letter said. I paid my bill with Alipay in China and I'm not sure whether the money will be paid to my Alipay Account.

Here is my order number: #456275403439

Thanks a lot!

Offline Asyn

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Re: Seek Help with Refund
« Reply #1 on: March 23, 2021, 11:18:44 AM »
Hi, I reported it for you, let's see...
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Offline r@vast

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Re: Seek Help with Refund
« Reply #2 on: March 23, 2021, 03:59:05 PM »
I applied for one refund and received the confirmation letter on March 10 2021. I don't get my money till now, although the refund process is no more than 7 days as the letter said. I paid my bill with Alipay in China and I'm not sure whether the money will be paid to my Alipay Account.

Here is my order number: #456275403439

Thanks a lot!

Hi,

Since you paid with Alipay you should receive it on your Alipay account. The amount should be $11.36 or CN¥74.00
Please contact Alipay and confirm with them (perhaps there is a delay on their side). You can PM (private message) me if need be.