Author Topic: Seek Help with Refund  (Read 1864 times)

0 Members and 1 Guest are viewing this topic.

Offline 昱睿

  • Newbie
  • *
  • Posts: 1
Seek Help with Refund
« on: March 23, 2021, 08:17:15 AM »
I applied for one refund and received the confirmation letter on March 10 2021. I don't get my money till now, although the refund process is no more than 7 days as the letter said. I paid my bill with Alipay in China and I'm not sure whether the money will be paid to my Alipay Account.

Here is my order number: #456275403439

Thanks a lot!

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76213
  • Urlaub/Vacation
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Seek Help with Refund
« Reply #1 on: March 23, 2021, 11:18:44 AM »
Hi, I reported it for you, let's see...
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline r@vast

  • Avast team
  • Massive Poster
  • *
  • Posts: 2467
Re: Seek Help with Refund
« Reply #2 on: March 23, 2021, 03:59:05 PM »
I applied for one refund and received the confirmation letter on March 10 2021. I don't get my money till now, although the refund process is no more than 7 days as the letter said. I paid my bill with Alipay in China and I'm not sure whether the money will be paid to my Alipay Account.

Here is my order number: #456275403439

Thanks a lot!

Hi,

Since you paid with Alipay you should receive it on your Alipay account. The amount should be $11.36 or CN¥74.00
Please contact Alipay and confirm with them (perhaps there is a delay on their side). You can PM (private message) me if need be.