Seek Help with Refund

[昱睿]

I applied for one refund and received the confirmation letter on March 10 2021. I don't get my money till now, although the refund process is no more than 7 days as the letter said. I paid my bill with Alipay in China and I'm not sure whether the money will be paid to my Alipay Account.

Here is my order number: #456275403439

Thanks a lot!

[Asyn]

Hi, I reported it for you, let's see...

[r@vast]

I applied for one refund and received the confirmation letter on March 10 2021. I don't get my money till now, although the refund process is no more than 7 days as the letter said. I paid my bill with Alipay in China and I'm not sure whether the money will be paid to my Alipay Account.

Here is my order number: #456275403439

Thanks a lot!

Hi,

Since you paid with Alipay you should receive it on your Alipay account. The amount should be $11.36 or CN¥74.00
Please contact Alipay and confirm with them (perhaps there is a delay on their side). You can PM (private message) me if need be.