Author Topic: Avast blocks internet use when on my college campus using their network  (Read 1087 times)

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Offline cowboytx936

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Like the title says Avast (premium subscription) blocks internet use while I am on campus using the school's secure network. I can turn the Real Site/DNS protection off and it will work for a short period of time. Then the connection gets slow followed by stopping altogether again. If use the school's "guest" network everything works fine. This does not happen at home nor does my phone have issues with the school's secure network as it does not have Avast installed. After working with the school's IT department, we have narrowed it down to Avast. Does anyone know what can be done?

Windows 10 laptop
Avast 21.1.2449 (build 21.1.5968.649)

Offline Asyn

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    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Update to the latest version (21.2): https://forum.avast.com/index.php?topic=255221.0
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline cowboytx936

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Did that. Same issue.

Offline Asyn

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1. Enable debug logging (Menu > Settings > General > Troubleshooting > Enable debug logging) and reproduce the issue.
2. Follow instructions: https://support.avast.com/article/33/ and post the File-ID or name of the Support-File here afterwards.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0