Author Topic: Avast Mobile App Not Recognizing Account Login  (Read 2179 times)

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Offline Lia13

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Avast Mobile App Not Recognizing Account Login
« on: April 08, 2021, 05:32:02 PM »
Hi, just purchased Avast Antivirus for 10 devices. I have installed on my laptop and upgraded my free version on my Samsung phone. No the app is asking to set up Web Control but every time I try to log into my Avast account, it tells me my login is incorrect -- even though I know it is the same as I just used it to log into my account from my laptop. I even tried logging out of the web version on my laptop to see if that was the issue, and it is not.

Has this issue been reported already? I did not find any results when I searched the forum.

Thanks

Offline r@vast

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Re: Avast Mobile App Not Recognizing Account Login
« Reply #1 on: April 08, 2021, 08:03:40 PM »
Hi, just purchased Avast Antivirus for 10 devices. I have installed on my laptop and upgraded my free version on my Samsung phone. No the app is asking to set up Web Control but every time I try to log into my Avast account, it tells me my login is incorrect -- even though I know it is the same as I just used it to log into my account from my laptop. I even tried logging out of the web version on my laptop to see if that was the issue, and it is not.

Has this issue been reported already? I did not find any results when I searched the forum.

Thanks

Hi,
I take it this is when you try to set up anti-theft. Which option (Google, Facebook, Email) do you use to log in?
Have you tried re-installing the AMS app on your device?

Offline Justin324

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Re: Avast Mobile App Not Recognizing Account Login
« Reply #2 on: April 28, 2021, 02:30:17 PM »
I am having the exact same issue.  I log in using the email option, which is how I log in on my mobile phone and on my desktop.  I've changed the password on my desktop 3 times trying to sync with the mobile app for the Anti-Theft feature and each time, it does not recognize the password.  This is odd b/c I use the new password to log into my account both on mobile and desktop.  Why is the Anti-Theft not recognizing the same password?!?

Offline r@vast

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Re: Avast Mobile App Not Recognizing Account Login
« Reply #3 on: April 29, 2021, 03:06:31 PM »
I am having the exact same issue.  I log in using the email option, which is how I log in on my mobile phone and on my desktop.  I've changed the password on my desktop 3 times trying to sync with the mobile app for the Anti-Theft feature and each time, it does not recognize the password.  This is odd b/c I use the new password to log into my account both on mobile and desktop.  Why is the Anti-Theft not recognizing the same password?!?

Hi,

I replied to you via PM.

Offline rainnierandy22

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Re: Avast Mobile App Not Recognizing Account Login
« Reply #4 on: May 17, 2021, 02:01:50 PM »
I had these problems too. What do I have to do? So frustrated with these problems.
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Offline r@vast

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Re: Avast Mobile App Not Recognizing Account Login
« Reply #5 on: May 17, 2021, 03:18:02 PM »
I had these problems too. What do I have to do? So frustrated with these problems.
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Hi,

I have sent you a PM.

Offline RandomHost

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Re: Avast Mobile App Not Recognizing Account Login
« Reply #6 on: June 16, 2021, 04:18:34 PM »
Why is this issue handled via private messages? The purpose of a forum - to my understanding - is to make information available for everyone to see.

I came here to find the solution to my issue and I find this thread with no useful information in it. Why?

And back to the topic at hand:

I enabled two factor authentication for my account but Avast Mobile Security gives the incorrect credentials before asking for two factor codes.

I'm using a password manager. The credentials are definitely correct. This should work out of the box. Please don't tell me the mobile app doesn't support the two factor authentication workflow or something along those lines.


Offline r@vast

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Re: Avast Mobile App Not Recognizing Account Login
« Reply #7 on: June 16, 2021, 05:14:31 PM »
Why is this issue handled via private messages? The purpose of a forum - to my understanding - is to make information available for everyone to see.

I came here to find the solution to my issue and I find this thread with no useful information in it. Why?

And back to the topic at hand:

I enabled two factor authentication for my account but Avast Mobile Security gives the incorrect credentials before asking for two factor codes.

I'm using a password manager. The credentials are definitely correct. This should work out of the box. Please don't tell me the mobile app doesn't support the two factor authentication workflow or something along those lines.

Hi,

Concerning the log in issue, could you please contact support (Ideally via the app)? In AMS please go to > Menu > Help&Feedback > "Avast direct support"

Offline Gooooo

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Re: Avast Mobile App Not Recognizing Account Login
« Reply #8 on: June 18, 2021, 04:19:49 PM »
I'm having the exact same issue. Upon trying to login to my avast account to activate anti theft, i get an error message saying "login failed". I have reset my password as well as tried my google account. But nothing is working. Please help

Offline r@vast

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Re: Avast Mobile App Not Recognizing Account Login
« Reply #9 on: June 21, 2021, 06:31:56 PM »
I'm having the exact same issue. Upon trying to login to my avast account to activate anti theft, i get an error message saying "login failed". I have reset my password as well as tried my google account. But nothing is working. Please help

Hi,

Could you please contact support (Ideally via the app)? In AMS please go to > Menu > Help&Feedback > "Avast direct support"

Offline Gooooo

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Re: Avast Mobile App Not Recognizing Account Login
« Reply #10 on: June 24, 2021, 06:22:56 AM »
I'm having the exact same issue. Upon trying to login to my avast account to activate anti theft, i get an error message saying "login failed". I have reset my password as well as tried my google account. But nothing is working. Please help

Hi,

Could you please contact support (Ideally via the app)? In AMS please go to > Menu > Help&Feedback > "Avast direct support"

I tried that but its telling me since i'm not a premium user I won't get any direct support and that i should go to the forum.

Offline r@vast

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Re: Avast Mobile App Not Recognizing Account Login
« Reply #11 on: June 24, 2021, 03:15:34 PM »

I tried that but its telling me since i'm not a premium user I won't get any direct support and that i should go to the forum.

Hi,

I have replied to you via PM.

Offline Wolf11

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Re: Avast Mobile App Not Recognizing Account Login
« Reply #12 on: July 11, 2021, 12:16:24 PM »
I have exactly the same issue. Could I also get a pm with the solution? Thanks in advance