Author Topic: Takes too much CPU and Memory, and even can't reinstall.  (Read 1345 times)

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Offline rico345100

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Takes too much CPU and Memory, and even can't reinstall.
« on: April 09, 2021, 03:53:38 PM »
Avast Anti Track premium takes too much CPU and memory, and my computer was almost impossible to use.

Note that I'm using i7-7700 and 32GB memory and using Geforce GTX 1070, Windows 10.

So, I tried to reboot the anti-track and chrome, but still the same.

And then I removed the anti-track chrome extension, and visit the chrome web store, but couldn't find the anti-track extension over there.

After some research, I figured out that the extension only can be installed through Avast Anti-Track itself.

So I opened it up, go to the browser protection(not sure because I'm using the Korean language), and turned on Google Chrome, but the only I got was the unknown error message and it to said ask the support team.

When I turned on Firefox protection, Firefox immediately launched and ask me to install the extension, but the chrome is not.

How do I reinstall the anti-track extension for Google Chrome and why it takes too much of my CPU and memory so that makes my computer literally unusable?  >:(

Offline r@vast

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Re: Takes too much CPU and Memory, and even can't reinstall.
« Reply #1 on: April 12, 2021, 10:46:31 AM »
Hi,

Can you try to uninstall and reinstall Avast AntiTrack - https://support.avast.com/en-ww/article/Uninstall-AntiTrack/
https://support.avast.com/en-ww/article/Install-AntiTrack/
Please provide screenshots of any error messages you receive, if the issue persists?


Offline nadimmahmudkitkat1

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Re: Takes too much CPU and Memory, and even can't reinstall.
« Reply #2 on: April 14, 2021, 09:12:35 AM »
Avast antitrack is taking lots off memory and Taked LOTS OF CPUs...on the other hand AVAST premium is going smoothly.DO something ASAP improving AVAST ANTITRACK PREMIUM.

Offline r@vast

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Re: Takes too much CPU and Memory, and even can't reinstall.
« Reply #3 on: April 14, 2021, 04:16:04 PM »
Avast antitrack is taking lots off memory and Taked LOTS OF CPUs...on the other hand AVAST premium is going smoothly.DO something ASAP improving AVAST ANTITRACK PREMIUM.

Hi,

Please uninstall and reinstall Avast AntiTrack - https://support.avast.com/en-ww/article/Uninstall-AntiTrack/
https://support.avast.com/en-ww/article/Install-AntiTrack/
If the issue persists, please go here https://support.avast.com/en-ww/contact/paid to create a support ticket and make sure to include your activation code.

Offline rico345100

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Re: Takes too much CPU and Memory, and even can't reinstall.
« Reply #4 on: April 15, 2021, 01:17:00 PM »
Uninstalled and reinstalled. Nothing changed.

Offline r@vast

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Re: Takes too much CPU and Memory, and even can't reinstall.
« Reply #5 on: April 15, 2021, 03:20:53 PM »
Uninstalled and reinstalled. Nothing changed.

Hi,

Are your browsers up to date? Which versions do you have?

Could you please follow this guide https://support.avast.com/en-ww/article/279/#idt_030 and let me know how far you get?


Offline rico345100

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Re: Takes too much CPU and Memory, and even can't reinstall.
« Reply #6 on: April 17, 2021, 09:38:20 AM »
Stuck in step 2. The chrome never launched automatically and always showing the same error message I attached before.

Offline rico345100

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Re: Takes too much CPU and Memory, and even can't reinstall.
« Reply #7 on: April 20, 2021, 05:51:03 AM »
Anyone?

Offline rico345100

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Re: Takes too much CPU and Memory, and even can't reinstall.
« Reply #8 on: April 21, 2021, 05:06:06 PM »
Are your browsers up to date? Which versions do you have?

As far as I know, Google Chrome updates itself. Just for sure, I just checked chrome's version and it's said it's the latest.

It's been almost 2 weeks since I posted this issue and you guys seem like don't interest in my problem. I've used various Avast products over many years and always recommend the products to my friends and my co-workers but this makes me really frustrating and annoying.

A few days ago, I also created a support ticket but no response at all. Seriously, have no idea what is going on.

Offline hazarkumas

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Re: Takes too much CPU and Memory, and even can't reinstall.
« Reply #9 on: April 22, 2021, 02:32:23 AM »
I am having the CPU and memory problem as well. I was able to uninstall and reinstall the software with the Chrome extension. Did not solve the problem. Even your own website (https://support.avast.com/en-ww/article/284/) is not loading because of this issue.

Edit: This problem started right after the last update which Avast changed the user interface of the software and all. I am using Win 10, Intel i7 5700HQ 2.7Ghz, 16 GB, Nvidia GeForce GTX 970M. All updated. I disabled the Chrome extension and shut down the software itself. Avast website is loaded and I saw the suggestions for this problem;

1- Disable website tracking
2- Disable browser protection
3- Disable browser extension

Question: Why am I paying for this software if I have to disable its features to run my computer normally?
« Last Edit: April 22, 2021, 02:45:02 AM by hazarkumas »

Offline r@vast

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Re: Takes too much CPU and Memory, and even can't reinstall.
« Reply #10 on: April 29, 2021, 01:02:43 PM »
Stuck in step 2. The chrome never launched automatically and always showing the same error message I attached before.

Hi,

Can you please open this link (for the AntiTrack extension) directly in chrome
https://chrome.google.com/webstore/detail/avast-antitrack-premium/ppdidpcihajhihmghhhkfnpklgdehold/related?authuser=0

Could you also provide me with the ticket number you raised with us,please?

Offline r@vast

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Re: Takes too much CPU and Memory, and even can't reinstall.
« Reply #11 on: April 29, 2021, 01:30:04 PM »
Hi,

Concerning the general performance issue with AntiTrack. This bug is being investigated by the developers.
The only workaround would be to temporarily disable Avast AntiTrack.