Author Topic: The South Korean IP of Avast SecureLine VPN has a bug  (Read 1773 times)

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Offline AlexHang

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The South Korean IP of Avast SecureLine VPN has a bug
« on: April 10, 2021, 02:51:29 AM »
After I connected to the South Korean IP
Can't open Korean webpage

Offline r@vast

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Re: The South Korean IP of Avast SecureLine VPN has a bug
« Reply #1 on: April 12, 2021, 12:25:37 PM »
After I connected to the South Korean IP
Can't open Korean webpage

Hi,

I am not able to reproduce the issue. Could you please provide us with an example?
Please also include a screenshot. Please see this article on how to generate a screenshot. https://support.avast.com/en-ww/article/Create-screenshot

Offline AlexHang

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Re: The South Korean IP of Avast SecureLine VPN has a bug
« Reply #2 on: April 12, 2021, 04:36:38 PM »
The Korea IP of Avast SecureLine VPN cannot be used normally from April 9th to April 12th, 2021.

After I connected to Korea IP
I have been unable to open my Korean game official website

Because the Korea game I play must have a Korea IP to enter the official website

I hope you check if there is a problem with the Korea IP of Avast SecureLine VPN
« Last Edit: April 12, 2021, 04:39:25 PM by AlexHang »

Offline r@vast

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Re: The South Korean IP of Avast SecureLine VPN has a bug
« Reply #3 on: April 13, 2021, 06:02:48 PM »
The Korea IP of Avast SecureLine VPN cannot be used normally from April 9th to April 12th, 2021.

After I connected to Korea IP
I have been unable to open my Korean game official website

Because the Korea game I play must have a Korea IP to enter the official website

I hope you check if there is a problem with the Korea IP of Avast SecureLine VPN

Hi,

Please PM me the details.

Offline AlexHang

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Re: The South Korean IP of Avast SecureLine VPN has a bug
« Reply #4 on: April 13, 2021, 06:06:53 PM »
Virtual IP:185.54.229.24

"403 Forbidden" appears when I enter Korea Game Official website
Because I’m playing this Korea Game ban IPs outside Korea
from entering
Before April 9, 2021, my Korean IP using Avast SecureLine VPN can always enter the official website of the Korean game I play.
But from April 9, 2021 to today, I have not been able to enter the official website of the Korean game I played.

Korea Game Official website:http://www.digimonmasters.com/

Offline r@vast

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Re: The South Korean IP of Avast SecureLine VPN has a bug
« Reply #5 on: April 13, 2021, 06:12:38 PM »
Virtual IP:185.54.229.24

"403 Forbidden" appears when I enter Korea Game Official website
Because I’m playing this Korea Game ban IPs outside Korea
from entering
Before April 9, 2021, my Korean IP using Avast SecureLine VPN can always enter the official website of the Korean game I play.
But from April 9, 2021 to today, I have not been able to enter the official website of the Korean game I played.

Korea Game Official website:http://www.digimonmasters.com/

Thank you.

I will get back to you on this one.

Offline AlexHang

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Re: The South Korean IP of Avast SecureLine VPN has a bug
« Reply #6 on: April 13, 2021, 06:56:10 PM »
Hope you guys solve my current problem as soon as possible
My current Virtual IP: 185.54.229.12
« Last Edit: April 13, 2021, 07:00:58 PM by AlexHang »

Offline r@vast

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Re: The South Korean IP of Avast SecureLine VPN has a bug
« Reply #7 on: April 15, 2021, 12:52:38 PM »
Hope you guys solve my current problem as soon as possible
My current Virtual IP: 185.54.229.12

Hi,

Our VPN team looked into this.
There seems to be internal errors and maintenance on the http://www.digimonmasters.com/ site itself, as it is not accessible at all.

According to https://dmo.gameking.com/Main/Main.aspx  they have had some maintenance and issues since 9th April.
Regarding our VPN IPs, they are all properly geo-located.

Offline AlexHang

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Re: The South Korean IP of Avast SecureLine VPN has a bug
« Reply #8 on: April 15, 2021, 04:38:11 PM »
I'm very sorry I provided the wrong website

This is correct: http://www.digimonmasters.com/index.aspx

This Korean game is forbidden to enter by non-Korean IP

This is the global version: https://dmo.gameking.com/Main/Main.aspx
This is not the original Korean version I played

The two versions are different

I can use a free VPN to access the Korean official website
Free VPN:https://www.vpngate.net/cn/

South Korea IP of Avast SecureLine VPN
Starting from April 9, 2021, I cannot access the official website of the Korean game I play

« Last Edit: April 16, 2021, 04:49:15 AM by AlexHang »

Offline AlexHang

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Re: The South Korean IP of Avast SecureLine VPN has a bug
« Reply #9 on: April 21, 2021, 02:44:42 AM »
Hope you guys solve my current problem as soon as possible
My current Virtual IP: 185.54.229.12

Hi,

Our VPN team looked into this.
There seems to be internal errors and maintenance on the http://www.digimonmasters.com/ site itself, as it is not accessible at all.

According to https://dmo.gameking.com/Main/Main.aspx  they have had some maintenance and issues since 9th April.
Regarding our VPN IPs, they are all properly geo-located.

My problem has not been resolved
Why don't you follow up?

I'm very sorry I provided the wrong website

This is correct: http://www.digimonmasters.com/index.aspx

This Korean game is forbidden to enter by non-Korean IP

This is the global version: https://dmo.gameking.com/Main/Main.aspx
This is not the original Korean version I played

The two versions are different

I can use a free VPN to access the Korean official website
Free VPN:https://www.vpngate.net/cn/

South Korea IP of Avast SecureLine VPN
Starting from April 9, 2021, I cannot access the official website of the Korean game I play
« Last Edit: April 21, 2021, 03:21:26 AM by AlexHang »

Offline r@vast

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Re: The South Korean IP of Avast SecureLine VPN has a bug
« Reply #10 on: April 30, 2021, 12:15:45 PM »
Hi,

It would seem that some geo-location services incorrectly detect the location of our Korean servers.
Our VPN team is working on improving this. There is currently no ETA for the fix.