Author Topic: Passwords "Module Error"  (Read 2869 times)

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Offline David2738

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Passwords "Module Error"
« on: April 12, 2021, 05:27:11 PM »
When I open Passwords in Avast Ultimate, I get a red screen in that section of Avast saying, "Module Error. Failed toload PrivacyPasswords. TypeError: Cannot read property 'extend'ofundefined at https://local.avast.com/PrivacyPasswords.js14048:57."

What is the meaning of this error message? How do I get into passwords again? How do I remedy the situation?

I like Passwords and would like to keep using it. Is this part of a discontinuance of Passwords? How do I protect my passwords without Passwords?

I am able to use Passwords to log on to a website, just cannot access it in Avast for editing etc.

Offline bak.mail

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Re: Passwords "Module Error"
« Reply #1 on: April 12, 2021, 08:10:57 PM »
Same problem here!W

Offline Tam77

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Re: Passwords "Module Error"
« Reply #2 on: April 13, 2021, 12:01:44 AM »
I'm experiencing this issue as well, since today  :(

Offline Ryan414

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Re: Passwords "Module Error"
« Reply #3 on: April 13, 2021, 12:40:26 AM »
Same here, whats the issue??? ALL my passwords are in this password manager... Im VERY worried.

Offline Ryan414

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Re: Passwords "Module Error"
« Reply #4 on: April 13, 2021, 12:52:25 AM »
Hey peeps, go to Trouble shooting and click repair app. Worked for me!

Offline DisturbIAN

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Re: Passwords "Module Error"
« Reply #5 on: April 13, 2021, 02:58:03 AM »
Same problem for me!

Going to options... troubleshooting and "repair" doesn`t work for me. Moreover complete uninstall and clean new installation didn`t fix the problem.
Now i`m in real trouble cause don`t have acces to all of my login data and passwords.
As a result of complete new installation of all avast products including avast secure browser i was logged out from all accounts and now i can`t login again, because i`m not able to acces to all and (my only one) login database.

Dear avast support,

!!!please fix this issue as fast as you can!!!, otherwise i will not longer extend my subscription to all of your products because this gets me into real trouble and has nothing to do with reliability, which is in case of whole personal login data & password database the most important point of a password manager!

Regards

Jan

Offline wbs2035

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Re: Passwords "Module Error"
« Reply #6 on: April 13, 2021, 05:40:46 AM »
Have been trying to get this fixed since 6th of April with numerous follow ups from me and still have no passwords and have a lovely red screen with module error. Unusual for AVAST not to reply and attempt to fix. Could be cancelling my subscription very quickly.

Offline wbs2035

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Re: Passwords "Module Error"
« Reply #7 on: April 13, 2021, 05:50:51 AM »
Does anyone answer these questions? If so where do you read them.

Offline DisturbIAN

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Re: Passwords "Module Error"
« Reply #8 on: April 13, 2021, 08:18:46 AM »
Luckily as consequence of trying to reinstall the avast passwords browser extension in avast secure browser over this link: https://chrome.google.com/webstore/detail/avast-passwords/emhginjpijfggbofeediiojmdlmlkoik
and updating it immediately in the browser extension settings (with "developer mode" on), the passwords extension have started to work again and offers me the "auto fill in function" on every website i saved login data before. Also editing of my sites data is possible in the extension. So at least i am able to log in in my accounts again.
But that still didn`t fix the main module error problem and there`s still no access to the avast passwords application

Offline mtm-jansen

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Re: Passwords "Module Error"
« Reply #9 on: April 13, 2021, 09:31:30 AM »
I'm experiecing the same problem. (Red screen of death).
Tried disabling and enabling the password module. No result.
Tried Menu|SettingsTroubleshooting|Repair App -> I get a warning about uninstallexchange.ps1 being blocked because of infection with IDP.ALEXA.53 (I moved it to the vault)
So RepairApp didn't continue and is not an opiton. I wil not asume this is a false positive.

I guess I'll have to wait till this is fixed by Avast.
I have access to my passwords on my phone.

Offline Pänthéon_

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Re: Passwords "Module Error"
« Reply #10 on: April 13, 2021, 10:18:44 AM »
hello, Same problem for me!

Offline sazik

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Re: Passwords "Module Error"
« Reply #11 on: April 13, 2021, 10:44:20 AM »
Hello,
got exactly the same problem. Repair didnt fix it.
Hope Avast will fix it quick...

Offline Ramius

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Re: Passwords "Module Error"
« Reply #12 on: April 13, 2021, 10:51:38 AM »
Same problem here...  :(

Offline Tom K

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Re: Passwords "Module Error"
« Reply #13 on: April 13, 2021, 11:19:18 AM »
Same problem here on Windows 10 and Windows 7 .... still works on my Android phone - maybe if you know your avast password you can install on your phone as a temp fix peeps?

Offline nbba22914

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Re: Passwords "Module Error"
« Reply #14 on: April 13, 2021, 12:10:14 PM »

I'm experiencing the same problem. Have sent a message to Avast.

How do we find out what progress is being made to resolve the problem? Is there a website where these faults are listed together with a time frame for fixing them?